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- Tasks: Lead the Service department to deliver exceptional customer experiences and maximise performance.
- Company: Join Listers, a leading family-owned motor retailer with a strong team culture.
- Benefits: OTE of £55,000, company car, 25 days holiday, and wellness programmes.
- Other info: Enjoy discounts, professional development, and a supportive work environment.
- Why this job: Make a real impact in customer service while growing your career in the automotive industry.
- Qualifications: Experience in service roles preferred, but full training provided for the right candidate.
The predicted salary is between 38500 - 46250 £ per year.
We are currently recruiting for a high achieving Service Manager for our Toyota Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 8am - 6pm as well as working Saturdays on a rota basis. Benefits include an OTE of £55,000 and use of a company car.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities- To ensure the efficient and profitable operation of the Service department
- To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
- To ensure that all manufacturers policies and procedure are adhered
- Planning, forecasting and delivering sales targets
- Managing and development of the team
- Growing Workshop utilisation and efficiency
- Exceeding Customer satisfaction
- Managing the smooth running and day to day activity of the Service Department
This role would ideally suit someone who has previously worked as a Senior Service Advisor, Assistant Service Manager, Parts Manager, or as an experienced Service Manager and is looking to Listers for better career and reward opportunities. Unlimited confidence, resilience, drive, energy and talent. A well-presented individual with a desire, character and attitude to succeed. The ability to quickly establish and build rapport with our customers. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Manager in Stratford-upon-Avon employer: Listers Group Limited
Contact Detail:
Listers Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Listers tick and how you can contribute to exceeding customer expectations. Tailor your responses to show how your experience aligns with their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Service Manager position. Highlight your previous experience, your passion for customer service, and how you can lead a team to success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Listers family and ready to take your career to the next level.
We think you need these skills to ace Service Manager in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in customer service and team management, as these are key for us. Use specific examples that showcase your skills and achievements in similar positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the automotive industry and how your previous roles have prepared you for this position. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements: When detailing your work history, focus on your achievements rather than just duties. Use numbers and statistics where possible to demonstrate how you’ve exceeded targets or improved customer satisfaction in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Listers Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with Toyota's values and customer service standards, as this will show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to exceed customer expectations and improve performance.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult situations or complaints, demonstrating your ability to maintain high customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This could be about the dealership's approach to customer care or how they measure success in the service department. It shows you're engaged and serious about the position.