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- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join our dynamic Land Rover Dealership in Solihull with a supportive team culture.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on car servicing and more.
- Other info: Full training provided, with opportunities for professional development and career growth.
- Why this job: Be the face of our dealership and make customers' experiences unforgettable.
- Qualifications: Passion for customer service and strong organisational skills; experience is a plus but not essential.
The predicted salary is between 35000 - 45000 £ per year.
We are recruiting for a Service Advisor to join our Land Rover Dealership in Solihull. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £40,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Service Advisor in Solihull employer: Listers Group Limited
Contact Detail:
Listers Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Solihull
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to talk about your customer service experience and how you can bring value to their team. Confidence is key!
✨Tip Number 3
Don’t forget to follow up! After any interviews or networking events, shoot a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Service Advisor in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any customer service experience and skills that match what we're looking for, like organisation and communication. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how you can contribute to our busy dealership. Keep it friendly and professional – we love a bit of personality!
Show Off Your Achievements: Don’t be shy about showcasing your achievements in previous roles. Whether it's hitting sales targets or receiving positive customer feedback, we want to know how you've made an impact. Numbers and examples speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you'll get all the info you need about the role and our company. Plus, it shows us you're keen to join the StudySmarter family!
How to prepare for a job interview at Listers Group Limited
✨Know Your Stuff
Make sure you understand the role of a Service Advisor inside out. Familiarise yourself with customer service principles, automotive terminology, and the specific services offered by the dealership. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Service Advisor, you'll be interacting with customers daily. Prepare examples from your past experiences where you've successfully built rapport or resolved conflicts. Highlighting your ability to connect with people will demonstrate that you have what it takes to deliver excellent customer service.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like dealing with an unhappy customer or managing multiple tasks at once. Think through potential scenarios and how you would respond. This shows that you're proactive and can think on your feet, which is crucial in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.