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- Tasks: Deliver top-notch customer service and support the team in a busy dealership environment.
- Company: Join a leading Toyota dealership in Stratford-upon-Avon with a focus on teamwork.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on car servicing and more.
- Other info: Great career progression opportunities and a supportive work culture.
- Why this job: Step into a management role while making customers happy and growing your skills.
- Qualifications: Experience in customer service and a passion for delivering excellent service.
The predicted salary is between 32000 - 40000 £ per year.
We are recruiting for a Senior Service Advisor to join our Toyota Dealership in Stratford-upon-Avon. We are keen to hear from experienced Service Advisors who are looking to take a step towards management and develop their skills further. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £38,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Supporting the Service Manager in the performance of the department and assisting in staff development.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Senior Service Advisor employer: Listers Group Limited
Contact Detail:
Listers Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team dynamics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer service and how your previous experience makes you a perfect fit for this role. Let us know what excites you about working with us at the Toyota Dealership.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! If you've hit targets or received positive feedback in previous roles, let us know. We love to see how you've made a difference in your past positions.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy, and it ensures your application lands directly in our hands. We can’t wait to hear from you!
How to prepare for a job interview at Listers Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and Toyota's services. Familiarise yourself with common customer queries and how to handle them. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to ensure customer satisfaction. This is crucial for a Senior Service Advisor role, so make it count!
✨Team Player Vibes
Since you'll be working closely with the workshop team and other departments, highlight your teamwork skills. Share instances where you've collaborated effectively to achieve targets or improve workflow. It’s all about showing you can contribute to a positive team environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the dealership's goals or the team dynamics. This shows your interest in the role and helps you gauge if it's the right fit for you. Plus, it leaves a lasting impression!