At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts on services and retailers.
- Other info: Be part of a supportive team with exciting company events and loyalty incentives.
- Why this job: Kickstart your career in the automotive industry with full training and growth opportunities.
- Qualifications: Passion for customer service and strong organisational skills; experience is a plus but not essential.
The predicted salary is between 28000 - 32980 £ per year.
We are recruiting for a Trainee Service Advisor to join our Volvo Dealership in Leamington Spa. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary of £28,000 plus a monthly bonus, with an OTE of £32,980.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Trainee Automotive Service Advisor – Customer First in Royal Leamington Spa employer: Listers Group Limited
Listers Group is an exceptional employer, offering a supportive and dynamic work environment in Leamington Spa. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive benefits such as 25 days holiday, a wellness programme, and staff discounts. Join our passionate team and be part of a family-owned business that values its employees and fosters a culture of excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Automotive Service Advisor – Customer First in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Research Listers Group and their values. When you walk in for your interview, show us that you understand what we stand for and how you can contribute to our customer-first approach.
✨Tip Number 2
Practice your people skills! As a Trainee Service Advisor, you'll be meeting customers all day. Role-play with a friend or family member to get comfortable with greeting customers and handling their queries smoothly.
✨Tip Number 3
Be ready to showcase your organisational skills! We want to see how you manage multiple tasks, like booking vehicles and liaising with the workshop team. Think of examples from your past experiences where you juggled responsibilities effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows us you're genuinely interested in the role and helps keep you on our radar as we make our decisions.
We think you need these skills to ace Trainee Automotive Service Advisor – Customer First in Royal Leamington Spa
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We want to see that you genuinely care about making customers happy and can build rapport quickly.
Tailor Your CV and Cover Letter:Don’t just send out the same CV and cover letter for every job. Take a moment to tweak them for this role, focusing on your relevant experience and skills that match what we’re looking for in a Trainee Service Advisor.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Listers Group Limited
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about how you can deliver a seamless experience for customers, just like the role requires. Be ready to share examples of how you've handled customer interactions in the past.
✨Familiarise Yourself with the Automotive Industry
Even if you don't have direct experience, it’s a good idea to learn some basics about the automotive industry and the specific services offered by the dealership. This will show your enthusiasm and help you answer questions more confidently.
✨Prepare for Teamwork Questions
Since this role involves working closely with a team, think of examples where you've successfully collaborated with others. Be prepared to discuss how you handle challenges in a team setting and how you contribute to achieving targets together.
✨Practice Your Communication Skills
As a Trainee Service Advisor, clear communication is key. Practice explaining complex ideas simply and effectively. You might even want to role-play with a friend to get comfortable with the types of conversations you'll be having with customers.
