At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and career development opportunities.
- Other info: Full training provided, with excellent career growth and support for your aspirations.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and strong organisational skills; experience preferred but not essential.
The predicted salary is between 31500 - 39300 £ per year.
We are recruiting for a Service Advisor to join our Volvo Dealership in Leamington Spa. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include a basic salary of £31,500 plus a monthly bonus, with an OTE of £39,300.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Automotive Service Advisor — Elevate Customer Experience in Royal Leamington Spa employer: Listers Group Limited
Listers Group is an exceptional employer, offering a supportive and dynamic work environment at our Volvo Dealership in Leamington Spa. With a strong focus on employee growth, we provide comprehensive training, competitive salaries, and a range of benefits including 25 days holiday, wellness programmes, and staff discounts. Join us to be part of a dedicated team that values customer satisfaction and fosters career development within the prestigious automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor — Elevate Customer Experience in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can confidently explain why you’re the perfect fit for the Service Advisor role. Highlight your customer service skills and passion for the automotive world.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Show up looking sharp and professional to demonstrate your commitment to delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Listers.
We think you need these skills to ace Automotive Service Advisor — Elevate Customer Experience in Royal Leamington Spa
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, especially in busy environments like ours.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the role of a Service Advisor. We love seeing candidates who take this extra step.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the automotive industry!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Listers Group Limited
✨Know Your Customer Service Skills
Make sure you can talk about your previous customer service experience confidently. Think of specific examples where you went above and beyond to help a customer, as this role is all about delivering an excellent customer experience.
✨Familiarise Yourself with the Brand
Do a bit of homework on Volvo and the Listers Group. Understanding their values and what sets them apart in the automotive industry will show your genuine interest and help you connect better during the interview.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you might need to demonstrate how you would handle a customer complaint or upsell a service. Practising these situations can help you feel more at ease and showcase your problem-solving skills.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
