At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join our vibrant Volkswagen Dealership in Loughborough.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on services and retailers.
- Other info: Full training provided; great opportunities for career growth and development.
- Why this job: Be part of a dynamic team and make customers' experiences unforgettable.
- Qualifications: Passion for customer service and strong organisational skills are key.
The predicted salary is between 32000 - 40000 £ per year.
We are recruiting for a Service Advisor to join our Volkswagen Dealership in Loughborough. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £37,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Service Advisor in Loughborough employer: Listers Group Limited
Join our dynamic Volkswagen Dealership in Loughborough as a Service Advisor, where we prioritise employee satisfaction and growth. With a supportive work culture that values teamwork and customer excellence, you will enjoy competitive salaries, generous holiday allowances, and a range of benefits including wellness programmes and staff discounts. We are committed to your professional development, offering training and qualifications to help you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Loughborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Volkswagen brand and the dealership itself. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional when you arrive for your interview – it shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor in Loughborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any customer service experience and skills that match what we're looking for, like organisation and communication. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how you can contribute to our busy dealership. Keep it friendly and professional – we love a personal touch!
Show Off Your Achievements:Don’t be shy about showcasing your achievements in previous roles. Whether it's hitting sales targets or receiving positive customer feedback, let us know how you've made a difference. Numbers and examples speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you'll get all the info you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Listers Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Volkswagen and the services they offer. Familiarise yourself with common customer queries and how to handle them. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to meet a customer's needs. This will help demonstrate your passion for providing a seamless service.
✨Practice Teamwork Scenarios
Since you'll be working closely with various departments, think of examples that highlight your ability to work as part of a team. Be ready to discuss how you’ve collaborated with others to achieve targets or resolve issues in a busy environment.
✨Dress to Impress
First impressions matter! Make sure you present yourself well for the interview. Dress smartly and professionally to reflect the image of the dealership. It shows that you take the opportunity seriously and are ready to represent the brand.
