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- Tasks: Engage with customers online to provide the best experience and support sales growth.
- Company: Join the prestigious Mercedes-Benz team in a dynamic digital sales role.
- Benefits: Competitive salary, OTE earnings, 25 days holiday, and remote work options.
- Why this job: Be part of a leading brand and make a real impact in customer satisfaction.
- Qualifications: Experience in sales or customer service, strong communication skills, and a passion for cars.
- Other info: Enjoy coaching and development opportunities in a supportive environment.
The predicted salary is between 20400 - 30600 £ per year.
We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’. You’ll normally work between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts. The basic salary is £25,500 with an OTE of £34,500.
Role and responsibilities include:
- To contact customers who enquire via the Mercedes-Benz website within given timescales.
- Identify customer requirements and pass on leads to the Sales Team for follow up.
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed.
- Accurately administer details of conversations on our Dealer Management System.
- Record contact and outcomes with customers on Enquiry Management Systems accurately to achieve Brand standards.
- To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy.
- To promote other services and products as appropriate.
What we are looking for:
- Ideally someone with experience in dealership sales and aftersales environments.
- The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS.
- Good administrational knowledge.
- A track record of achievement in both sales and customer service.
- Ability to follow a compliant process, and communicate over the telephone and via email in a professional manner.
- Ability to engage customers and build relationships.
- A genuine interest and passion for the motor industry, keeping abreast of developments.
- Numerate and analytical with strong attention to detail and possesses intermediate IT skills.
- Embraces new ideas and thinking; eager to learn and develop themselves.
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get: 25 days holiday plus.
Mercedes Benz Digital Sales Advisor in Lincoln employer: Listers Group Limited
Contact Detail:
Listers Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mercedes Benz Digital Sales Advisor in Lincoln
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz, their values, and their products. This way, when you chat with potential employers, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Mercedes Benz Digital Sales Advisor in Lincoln
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service and sales. We want to see how you've gone above and beyond to provide a great experience for customers, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the job description. Mention your passion for the motor industry and how you can contribute to our internet sales division.
Be Professional Yet Personable: When writing your application, keep it professional but let your personality shine through. We’re looking for someone who can engage with customers, so show us your friendly side while maintaining a professional tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Listers Group Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Mercedes-Benz and its products. Familiarise yourself with their latest models and any recent news in the automotive industry. This will not only show your genuine interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service and sales skills. Think about specific situations where you went above and beyond for a customer or successfully resolved an issue. This will demonstrate your ability to provide the 'Best Customer Experience' they’re looking for.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This will not only help you answer accurately but also show that you value communication, which is key in a customer-facing role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company. This could be about their sales strategies or how they measure customer satisfaction. It shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
