At a Glance
- Tasks: Engage with customers online and provide the best service experience.
- Company: Join Listers Mercedes-Benz, a leader in the automotive industry.
- Benefits: Competitive salary, wellness programme, staff discounts, and pension scheme.
- Other info: Enjoy coaching, development opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team and grow your career in digital sales.
- Qualifications: Experience in sales or customer service, strong communication skills.
The predicted salary is between 25000 - 38400 £ per year.
We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the ‘Best Customer Experience’.
Your working hours will be between 08:30 and 18:00, Monday to Friday. The role includes a 1-in-3 weekend rota, with time off in lieu to keep your working hours balanced based on an average 41.33 hour working week. Remote working is available for weekend rota shifts.
Basic salary of £25,000 with an OTE of £38,400 plus benefits.
Role and responsibilities include:
- To contact customers who enquire via the Mercedes-Benz website within given timescales.
- Identify customer requirements and pass on leads to the Sales Team for follow up.
- Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed.
- Accurately administer details of conversations on our Dealer Management System.
- Record contact and outcomes with customers on Enquiry Management Systems accurately to achieve Brand standards.
- To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy.
- To promote other services and products as appropriate.
What we are looking for:
- Ideally someone with experience in dealership sales and aftersales environments.
- The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS.
- Good administrational knowledge.
- A track record of achievement in both sales and customer service.
- Able to follow a compliant process, and can communicate over the telephone and via email in a professional manner.
- Able to engage customers and build relationships.
- A genuine interest and passion for the motor industry, keeping abreast of developments.
- Numerate and analytical with strong attention to detail and possesses intermediate IT skills.
- Embraces new ideas and thinking; eager to learn and develop themselves.
In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
Digital Sales Advisor in Lincoln employer: Listers Group Limited
At Listers Mercedes-Benz, we pride ourselves on fostering a dynamic and supportive work environment where our Digital Sales Advisors can thrive. With a strong emphasis on professional development, we offer comprehensive coaching and growth opportunities, alongside a competitive salary package that includes a generous OTE and a range of benefits such as wellness programmes and staff discounts. Located in Lincoln, our dealership is committed to delivering the 'Best Customer Experience' while ensuring a balanced work-life through flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Sales Advisor in Lincoln
✨Tip Number 1
Get to know the company inside out! Research Listers Mercedes-Benz and understand their values, products, and services. This will help you tailor your conversations and show genuine interest when you engage with customers.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being clear and professional is key. Role-play with a friend or use online resources to sharpen your customer interaction techniques.
✨Tip Number 3
Stay organised! Use tools like calendars or task management apps to keep track of customer enquiries and follow-ups. This will help you manage your time effectively and ensure no lead slips through the cracks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Digital Sales Advisor in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Digital Sales Advisor role. Highlight your customer service and sales achievements, and don’t forget to mention any relevant experience in dealership environments!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the motor industry and how you can contribute to our team. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since this role involves engaging with customers over the phone and via email, make sure your application showcases your communication skills. Use clear and concise language, and don’t shy away from demonstrating your ability to build relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Listers Mercedes-Benz!
How to prepare for a job interview at Listers Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Mercedes-Benz and the automotive industry. Familiarise yourself with their latest models, services, and any recent news. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service or sales. Think about specific situations where you went above and beyond to help a customer. This will demonstrate your ability to provide the 'Best Customer Experience' they’re looking for.
✨Practice Your Communication
Since the role involves a lot of communication over the phone and via email, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with how you present yourself.
✨Be Ready to Discuss Data Management
Familiarise yourself with Dealer Management Systems and be prepared to discuss how you’ve used similar systems in the past. Highlight your attention to detail and organisational skills, as these are crucial for maintaining accurate customer records.
