At a Glance
- Tasks: Handle customer calls, book services, and boost customer loyalty.
- Company: Join Listers Group Limited at their Audi dealership in Solihull.
- Benefits: Enjoy 33 days holiday, a pension scheme, and exclusive staff discounts.
- Other info: Work in a supportive team environment with great career potential.
- Why this job: Make a difference in customer experience while earning up to £30k OTE.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26513 - 30000 £ per year.
Listers Group Limited is seeking a Customer Contact Specialist for their Audi dealership in Solihull. This full-time role involves dealing with Aftersales calls, booking services, and improving customer retention. The position offers a basic salary of £26,513 with an OTE of up to £30,000 per annum.
The ideal candidate will have:
- Excellent communication skills
- A customer-focused approach
- The ability to work both independently and as part of a team
Benefits include:
- 33 days of holiday
- A company pension
- Staff discounts
Customer Contact Specialist – Aftersales & Service, £30k OTE employer: Listers Group Limited
Listers Group Limited is an exceptional employer, offering a vibrant work culture at their Audi dealership in Solihull. With a strong focus on employee growth and development, the company provides comprehensive benefits including 33 days of holiday, a company pension, and attractive staff discounts, making it a rewarding place for those looking to thrive in a customer-centric environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Specialist – Aftersales & Service, £30k OTE
✨Tip Number 1
Make sure to research Listers Group Limited and their values before your interview. Knowing about their commitment to customer service will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with customers, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare some examples of how you've improved customer retention in previous roles. This will demonstrate your customer-focused approach and show that you can bring value to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining the Listers Group family.
We think you need these skills to ace Customer Contact Specialist – Aftersales & Service, £30k OTE
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer contact, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers and handle their queries.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Contact Specialist role. Mention specific experiences that showcase your customer-focused approach and ability to work both independently and as part of a team.
Highlight Your Aftersales Experience:If you've got any experience in aftersales or service roles, be sure to mention it! This will show us that you understand the importance of customer retention and can contribute positively to our dealership.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Listers Group Limited
✨Know Your Stuff
Before the interview, make sure you research Listers Group Limited and their Audi dealership in Solihull. Understand their values, services, and what makes them stand out in the market. This will show your genuine interest and help you tailor your answers to align with their goals.
✨Show Off Your Communication Skills
As a Customer Contact Specialist, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your customer-focused approach.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might need to handle a customer call. Prepare by thinking about common aftersales situations and how you would address them. This will showcase your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
