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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and career development opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Passion for customer service and strong organisational skills; experience preferred but not essential.
- Other info: Full training provided, with excellent career growth and a supportive work culture.
The predicted salary is between 22800 - 45600 £ per year.
We are recruiting for a Service Advisor to join our Audi Dealership in Coventry. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £38,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Audi Service Advisor in Coventry employer: Listers Group Limited
Contact Detail:
Listers Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audi Service Advisor in Coventry
✨Tip Number 1
Get to know the company! Research Listers and their values. When you walk in for that interview, show us you’re not just another candidate but someone who genuinely cares about delivering excellent customer service.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you’ll be meeting customers face-to-face. Role-play with a friend or family member to nail down how you’d handle different customer scenarios and keep that rapport-building vibe strong.
✨Tip Number 3
Be ready to talk numbers! We love seeing candidates who understand targets and can share examples of how they’ve hit or exceeded them in previous roles. Bring those success stories to the table!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It shows you’re keen and keeps you fresh in our minds as we make our decision. Plus, it’s just good manners!
We think you need these skills to ace Audi Service Advisor in Coventry
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to keep customers happy, especially in busy environments like ours.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the role of Audi Service Advisor. Mention specific skills and experiences that align with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Listers Group Limited
✨Know Your Audi Inside Out
Before the interview, brush up on your knowledge of Audi vehicles and their services. Familiarise yourself with common maintenance issues and the latest models. This will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or exceeded customer expectations. This is crucial for a Service Advisor role, so make sure to highlight these moments.
✨Demonstrate Teamwork
Since the role involves liaising with various departments, be ready to discuss how you’ve successfully worked in a team before. Share specific instances where collaboration led to achieving targets or improving customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the dealership's approach to customer service or how they measure success in the Service Advisor role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
