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For Companies At a Glance
- Tasks: Lead and develop a team to deliver exceptional customer service in our dealership.
- Company: Join Listers Group, a leading family-owned motor retailer since 1979.
- Benefits: Enjoy 33 days holiday, wellness programmes, and staff discounts.
- Why this job: Make a real impact in the automotive industry while growing your career.
- Qualifications: Experience in service management or a passion for the automotive sector.
- Other info: Full training provided; excellent career progression opportunities await.
The predicted salary is between 46800 - 78000 £ per year.
We are currently recruiting for a high achieving Aftersales Manager for our Volkswagen Commercial Vehicles Dealership based in Coventry. Benefits include the use of a company vehicle and an OTE of £65,000.
In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.
Role and Responsibilities
- Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance.
- Planning, forecasting and delivering sales targets.
- Growing workshop utilisation and efficiency.
- Responsible for your own budget, you will relish the opportunity to drive the business forward.
- Working closely with other department managers to drive the overall centre performance.
About you
This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager. You will have the drive and talent to push the department forward; working to achieve agreed KPI’s and brand standards. You must be able to demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition, you need to have strong management and leadership skills, a winning mentality and a real passion for the brand. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 33 days holiday including bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Aftersales Manager in Coventry employer: Listers Group Limited
Contact Detail:
Listers Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience in aftersales. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand the importance of customer care and how you can contribute to exceeding expectations at Listers.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past roles where you've successfully managed a team or improved performance. We want to see your winning mentality in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more opportunities in our Talent Bank that might just be the perfect fit for you.
We think you need these skills to ace Aftersales Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in customer service and team management, as these are key for us. Use specific examples that showcase your achievements in similar positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the automotive industry and why you want to join our team at Listers. Be sure to mention how your skills align with our goals of exceeding customer expectations.
Showcase Your Leadership Skills: As an Aftersales Manager, strong leadership is crucial. In your application, give examples of how you've successfully managed and developed teams in the past. We want to see your winning mentality and how you can drive performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Listers Group Limited
✨Know Your Numbers
As an Aftersales Manager, you'll need to be comfortable with KPIs and sales targets. Brush up on your understanding of how to forecast and manage budgets. Be ready to discuss specific examples of how you've achieved or exceeded targets in the past.
✨Showcase Your Leadership Skills
This role requires strong management and coaching abilities. Prepare to share instances where you've successfully led a team, developed staff, or improved performance. Highlight your approach to motivating others and driving results.
✨Customer Care is Key
Since customer satisfaction is paramount, think of examples where you've gone above and beyond for customers. Be prepared to discuss how you would ensure exceptional service in this role and how you plan to maintain high standards across the department.
✨Passion for the Brand
Demonstrating a genuine passion for Volkswagen and the automotive industry can set you apart. Research the brand's values and recent developments, and be ready to express why you're excited about the opportunity to work with them.
