At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join a leading Toyota dealership with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on car servicing and more.
- Other info: Full training provided, with excellent career growth opportunities and company events.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and strong organisational skills; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Service Advisor to join our Toyota Dealership in Cheltenham. The hours of work are Monday – Friday, 08:00 – 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Toyota Service Advisor in Cheltenham employer: Listers Group Limited
Join our dynamic team at the Toyota Dealership in Cheltenham, where we prioritise employee satisfaction and growth. With a supportive work culture, comprehensive training, and a range of benefits including a competitive salary, wellness programmes, and generous holiday allowances, we empower our Service Advisors to excel in delivering exceptional customer service. Experience a rewarding career with opportunities for professional development and enjoy perks like staff discounts and company events in a vibrant automotive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Toyota Service Advisor in Cheltenham
✨Tip Number 1
Get to know the company! Research Toyota and their values, especially how they prioritise customer satisfaction. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build rapport with customers quickly. Role-play with a friend or family member to get comfortable discussing services and handling customer queries.
✨Tip Number 3
Prepare some questions for your interview. Asking about the team dynamics or how success is measured can show that you're proactive and serious about the role. Plus, it gives you a chance to see if the company is the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Toyota Service Advisor in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any customer service experience and skills that match what we're looking for, like organisation and communication. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how you can contribute to our busy dealership. Keep it friendly and professional – we love a personal touch!
Show Off Your Achievements:Don’t be shy about showcasing your achievements in previous roles. Whether it's hitting sales targets or receiving positive customer feedback, we want to know how you've made an impact. Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you'll get all the info you need about the role and our company. Plus, it shows us you're keen to join the StudySmarter family!
How to prepare for a job interview at Listers Group Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Toyota vehicles and the services offered at the dealership. Familiarise yourself with common customer queries and how to address them, as this will show your passion for the role and help you build rapport with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you delivered exceptional customer service. Think about times when you went above and beyond to meet a customer's needs, as this will demonstrate your ability to thrive in a busy environment and exceed targets.
✨Practice Your Communication
Since you'll be liaising with various teams and customers, practice clear and concise communication. Role-play scenarios where you update customers on their vehicle's progress or authorise additional work, ensuring you convey information confidently and professionally.
✨Dress to Impress
First impressions matter! Dress smartly and presentably for your interview. A well-groomed appearance reflects your professionalism and shows that you take the opportunity seriously, which is crucial in a customer-facing role like a Service Advisor.
