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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join Listers Group, a leading family-owned motor retailer in the UK.
- Benefits: Enjoy 25 days holiday, wellness programmes, and staff discounts on services and retailers.
- Why this job: Be part of a dynamic team and kickstart your career in the automotive industry.
- Qualifications: Passion for customer service and strong organisational skills; experience is a plus but not essential.
- Other info: Full training provided with opportunities for professional development and career growth.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Service Advisor to join our Lexus Dealership in Cheltenham. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case—there are over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Service Advisor in Cheltenham employer: Listers Group Limited
Contact Detail:
Listers Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Cheltenham
✨Tip Number 1
Get to know the company! Research Listers Group and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our success.
✨Tip Number 2
Practice your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories during your interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role like Service Advisor. Show us you’re serious about the position by looking sharp and professional.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Advisor in Cheltenham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to keep customers happy, especially in busy environments like ours.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role. We love seeing candidates who take this extra step.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Listers Group Limited
✨Know Your Customer Service Skills
Make sure you can talk confidently about your previous customer service experience. Think of specific examples where you went above and beyond to satisfy a customer, as this role is all about delivering high levels of customer satisfaction.
✨Familiarise Yourself with the Role
Read up on what a Service Advisor does, especially in a busy dealership environment. Be prepared to discuss how you would handle multiple tasks, like booking vehicles and liaising with different departments, while keeping customers informed.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of being well-presented in a customer-facing role.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your interest and enthusiasm for the position.
