At a Glance
- Tasks: Handle customer calls, manage vehicle bookings, and ensure top-notch customer satisfaction.
- Company: Join Listers Group Limited at their Audi dealership in Solihull.
- Benefits: Earn up to £30k OTE, enjoy 33 days holiday, and access staff discounts.
- Other info: Exciting opportunity with a supportive team and career growth potential.
- Why this job: Be the voice of a leading brand and make customers' day better.
- Qualifications: Customer-focused with great communication skills, team player or independent worker.
The predicted salary is between 26513 - 30000 £ per year.
Listers Group Limited is recruiting for a Customer Contact Specialist based in their Audi dealership in Solihull, Birmingham. The role involves handling Aftersales calls, vehicle bookings, and maintaining customer satisfaction. A basic salary of £26,513 is offered with the potential to earn up to £30,000 OTE with a monthly bonus.
Candidates should be customer-focused, able to work independently or in teams, and possess excellent communication skills.
Significant benefits include:
- 33 days holiday
- Company pension
- Various staff discounts
Customer Contact Specialist – Aftersales & Service, £30k OTE in Birmingham employer: Listers Group Limited
Listers Group Limited is an exceptional employer, offering a vibrant work culture within their Audi dealership in Solihull, Birmingham. With a strong focus on employee growth and satisfaction, the company provides significant benefits such as 33 days of holiday, a competitive pension scheme, and various staff discounts, making it an ideal place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Specialist – Aftersales & Service, £30k OTE in Birmingham
✨Tip Number 1
Make sure you research Listers Group Limited and their values before your interview. Knowing about their commitment to customer satisfaction will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since the role is all about handling calls and bookings, try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you’ve worked well in a team before, as this role requires both independent work and collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Customer Contact Specialist – Aftersales & Service, £30k OTE in Birmingham
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to keep customers happy, especially in roles similar to the Customer Contact Specialist position.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to the specific role. Mention your relevant skills and experiences that align with handling Aftersales calls and vehicle bookings.
Communicate Clearly:Since excellent communication is key for this role, ensure your written application is clear and concise. We appreciate well-structured sentences and a friendly tone that reflects your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Listers Group Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Contact Specialist does, especially in an Aftersales context. Familiarise yourself with the key responsibilities like handling calls and vehicle bookings, so you can confidently discuss how your skills align with these tasks.
✨Showcase Your Customer Focus
Since this role is all about customer satisfaction, prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing excellent service, which is crucial for success in this position.
✨Practice Your Communication Skills
Excellent communication is a must for this job. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and concisely. This will help you feel more confident when discussing your qualifications during the actual interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewer about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
