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- Tasks: Join our team as a Service Advisor, booking vehicles and ensuring top-notch customer service.
- Company: Be part of a leading Volvo dealership in Leamington Spa, known for excellence.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive work environment.
- Why this job: This role offers a chance to excel in customer service while working with a passionate team.
- Qualifications: A passion for customer service and a positive attitude are essential.
- Other info: Work Monday to Friday with occasional Saturdays; great opportunity for growth!
The predicted salary is between 24000 - 36000 £ per year.
Job Introduction We are recruiting for a Service Advisor to join our Volvo Dealership in Leamington Spa. The hours of work are Monday – Friday, 08:00 – 18:00 as well as working Saturdays on a rota basis. Basic salary of up to £30,000 plus benefits with a bonus OTE of £39,000. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services. Role and Responsibilities Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover. Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls. Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time. About you You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers A well-presented individual with a desire, attitude and character to succeed
Volvo Service Advisor employer: Listers Careers
Contact Detail:
Listers Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volvo Service Advisor
✨Tip Number 1
Familiarize yourself with Volvo's brand values and customer service standards. This will help you align your approach with what they expect from a Service Advisor, showcasing your understanding of their commitment to customer satisfaction.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Being able to demonstrate your ability to build rapport and provide seamless service during the interview can set you apart from other candidates.
✨Tip Number 3
Research common automotive service processes and terminology. Showing that you have a solid understanding of vehicle maintenance and repair will help you communicate effectively with both customers and the workshop team.
✨Tip Number 4
Prepare examples from your past experiences where you successfully met targets or improved customer satisfaction. Being able to share specific stories will demonstrate your capability and passion for delivering excellent service.
We think you need these skills to ace Volvo Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and required skills, such as customer service excellence and teamwork.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles in automotive environments. Emphasize your ability to work in a fast-paced setting and your success in meeting targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've successfully managed customer interactions and contributed to team goals.
Highlight Your Communication Skills: In both your CV and cover letter, emphasize your strong communication skills. Provide examples of how you have effectively liaised with teams and customers to ensure smooth operations and satisfaction.
How to prepare for a job interview at Listers Careers
✨Show Your Customer Service Skills
Since the role requires delivering high levels of customer satisfaction, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to build rapport and resolve issues effectively.
✨Demonstrate Teamwork
This position involves working closely with various departments. Be ready to discuss your experience in a team setting, emphasizing how you contribute to achieving common goals and support your colleagues.
✨Understand the Workflow
Familiarize yourself with the typical workflow in a service department. Discuss how you would manage booking vehicles, liaising with the workshop, and ensuring timely service delivery. Showing that you understand the operational side will impress the interviewers.
✨Prepare for Role-Specific Questions
Anticipate questions related to upselling services and handling customer inquiries about vehicle maintenance. Prepare thoughtful responses that demonstrate your knowledge of automotive services and your proactive approach to sales.
