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For Companies At a Glance
- Tasks: Engage with customers and ensure they receive the Best Customer Experience.
- Company: Join a leading brand in the automotive industry, known for excellence.
- Benefits: Enjoy a competitive OTE of £32,000 plus additional perks.
- Why this job: Be part of a dynamic team driving internet sales growth with a focus on customer satisfaction.
- Qualifications: Experience in dealership sales or aftersales environments is preferred.
- Other info: Work hours are Monday to Friday with alternating weekends.
The predicted salary is between 24000 - 48000 £ per year.
We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the Best Customer Experience. Working hours are between 8:30am to 6:30pm, Monday to Friday with a day off in the week. As well as working every other weekend, 8:30am to 5pm on Saturdays and 10am to 4pm on Sundays. This role has an OTE of £32,000 plus benefits. Role and responsibilities to include: To contact customers who enquire via the Mercedes-Benz website within given timescales Identify customer requirements and pass on leads to the Sales Team for follow up Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed Accurately administer details of conversations on our Dealer Management System Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy To promote other services and products as appropriate What we are looking for: Ideally someone with experience in dealership sales and aftersales environments.
Customer Sales Advisor employer: Listers Careers
Contact Detail:
Listers Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarize yourself with the Mercedes-Benz brand and its products. Understanding the features and benefits of the vehicles will help you engage customers more effectively and answer their queries with confidence.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing different customer scenarios can prepare you for real interactions and help you provide the best customer experience.
✨Tip Number 3
Network with current or former employees in dealership sales roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 4
Be prepared to discuss your previous sales experiences and how they relate to this role. Highlight any specific achievements or metrics that demonstrate your ability to meet customer needs and drive sales.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Sales Advisor position. Understand the key responsibilities and required skills, especially focusing on customer service and sales experience.
Tailor Your CV: Customize your CV to highlight relevant experience in dealership sales and aftersales environments. Emphasize any previous roles where you provided excellent customer service or engaged with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've contributed to customer satisfaction and sales growth in past positions.
Highlight Communication Skills: In both your CV and cover letter, emphasize your communication skills. Provide examples of how you've successfully liaised with teams and customers to achieve positive outcomes.
How to prepare for a job interview at Listers Careers
✨Showcase Your Customer Service Skills
Since the role emphasizes providing the Best Customer Experience, be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to engage with customers courteously and efficiently.
✨Understand the Product
Familiarize yourself with Mercedes-Benz products and services. Being knowledgeable about what you will be selling can help you answer questions confidently and demonstrate your genuine interest in the brand.
✨Demonstrate Team Collaboration
The job requires effective communication with the Sales Team and Sales Managers. Prepare to discuss instances where you've worked collaboratively in a team setting to achieve common goals, especially in a sales environment.
✨Be Ready for Role-Specific Scenarios
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer objections. Practice responding to potential situations you might face in this role, focusing on how you would ensure customer satisfaction.
