Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers through calls, booking services and ensuring satisfaction.
- Company: Join the dynamic team at Jaguar Land Rover in Droitwich.
- Benefits: Enjoy a structured work schedule with weekends off and training provided.
- Why this job: Be part of a reputable brand while enhancing customer relationships and driving satisfaction.
- Qualifications: Customer service experience is a plus, but training is available for all.
- Other info: Work hours are Monday to Friday with occasional Saturday shifts.
The predicted salary is between 30000 - 42000 £ per year.
Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Jaguar Land Rover dealership in Droitwich. The hours of work are Monday to Friday, 08:00 - 18:00 (1 Hour Lunch Break), with 1 in 3 Saturdays 09:00 - 13:00.
As a Customer Retention Advisor you will facilitate inbound calls and service bookings as well as making outbound calls to existing Jaguar and Land Rover customers offering comprehensive support in all of their vehicle servicing and maintenance requirements.
Role and Responsibilities:- Inbound and outbound aftersales calls, booking customers' vehicles into the dealership for service or repairs.
- Follow up calls to remind customers of required work previously identified.
- Accurate data inputting of customer details.
- Identifying infrequent customers and promoting Listers services.
- Increase customer retention while ensuring customer satisfaction.
- Improve and drive lead conversions.
- Contacting prospective customers and upselling products.
- Adhering to brand standards.
Automotive or car dealership experience is preferred but not essential as full training will be provided. However, ideally you will have previous customer service experience.
Customer Retention Specialist employer: Listers Careers
Contact Detail:
Listers Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Specialist
✨Tip Number 1
Familiarise yourself with Jaguar and Land Rover's brand values and customer service standards. This knowledge will help you demonstrate your alignment with the company's ethos during any conversations or interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Customer Retention Specialist, you'll be making and receiving calls, so being clear and engaging will set you apart from other candidates.
✨Tip Number 3
Research common customer retention strategies used in the automotive industry. Being able to discuss these strategies in your interview will show your proactive approach and understanding of the role.
✨Tip Number 4
Network with current or former employees of Jaguar Land Rover or similar dealerships. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Retention Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or automotive roles. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer retention and your ability to enhance customer satisfaction. Mention specific examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as communication, problem-solving, and data inputting. Provide examples of how you've used these skills in previous positions to improve customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in a customer-facing role.
How to prepare for a job interview at Listers Careers
✨Show Your Customer Service Skills
As a Customer Retention Specialist, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your capability to provide excellent service.
✨Familiarise Yourself with the Brand
Research Jaguar and Land Rover's values, products, and services. Understanding the brand will not only help you answer questions more effectively but also show your genuine interest in the company and its customers.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in the role, such as handling an unhappy customer or upselling a service. Practising your responses to these situations can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, training processes, or how success is measured in the position. This demonstrates your proactive attitude and interest in contributing to the team.
