At a Glance
- Tasks: Provide top-notch admin and housing support while making a difference in the community.
- Company: Join a tenant-led organisation focused on affordable housing and community safety.
- Benefits: Flexible working hours, supportive team, and opportunities for skill development.
- Other info: Be part of a small team where your contributions truly matter.
- Why this job: Make a real impact in people's lives while building positive relationships.
- Qualifications: Experience in admin, customer service, and strong IT skills required.
The predicted salary is between 24000 - 30000 £ per year.
We have an exciting opportunity for a Housing Assistant to join our small, tenant‑led organisation. The role is based on 28 hours per week, although we would be happy to consider flexibility in working hours per week and discuss a suitable working pattern. As a fully mutual housing co‑operative managed by a voluntary committee of tenants, we provide good‑quality, affordable homes and promote a safe, welcoming community. Our staff play a vital role in delivering a personal, responsive service to tenants and partners.
Values
- Fairness – treating everyone fairly and without prejudice
- Equality – being open and accessible to people from all backgrounds and circumstances
- Honesty – being clear, open and avoiding false promises
- Integrity and trust – keeping our commitments and doing what we say we will do
Responsibilities
- Provide high‑quality administrative, housing and finance support, including professional front‑line service to tenants, colleagues and external partners.
- Manage rent and income functions, including rent payments, account reconciliation, arrears support, invoices, payments, banking and supplier queries.
- Liaise with local authorities, the DWP and contractors on Housing Benefit/Universal Credit, repairs, maintenance, voids and servicing.
- Support housing management activity, including allocations, lettings, transfers, tenancy sign‑ups, terminations and associated paperwork.
- Assist with repairs, health and safety compliance, inspections and accurate keeping.
- Contribute to organisational work as part of a small team, supporting reports, communications, policies and working closely with the whole team.
Qualifications
- We are looking for someone who has experience in office‑based administration with regular customer contact, ideally within social housing, finance or repairs/contractor liaison.
- Has confidence in handling rent payments, cash transactions and financial queries.
- Has strong IT skills, including Microsoft Office and relevant finance or housing management systems.
- Communicates clearly, professionally and respectfully with tenants, colleagues and partner organisations.
- Has ability to manage and prioritise workload accurately, with attention to detail and a commitment to confidentiality, equality, customer care and health & safety.
Why work with us?
- Be part of a small organisation where your work makes a real difference.
- Supportive team environment.
- Opportunity to use and develop a wide range of skills.
- A chance to build positive relationships with tenants and colleagues.
Benefits
We offer full EVH terms and conditions of employment.
Housing Assistant employer: Lister Housing Co-Operative Ltd
Join our tenant-led organisation as a Housing Assistant, where your contributions directly impact the lives of our community members. We pride ourselves on fostering a supportive work culture that values fairness, equality, and integrity, providing you with opportunities for personal and professional growth while working flexible hours. Experience the satisfaction of making a meaningful difference in a welcoming environment that prioritises collaboration and respect.
Contact Details:
Lister Housing Co-Operative Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups online. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their mission of fairness, equality, and integrity. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with tenants and partners, being clear and professional is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our supportive team.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in office administration and customer service. We want to see how your skills align with our values of fairness, equality, and integrity.
Showcase Relevant Experience:If you've worked in social housing or finance before, shout about it! Mention specific tasks you've handled, like managing rent payments or liaising with local authorities, as these are key to the Housing Assistant role.
Be Clear and Professional:When writing your application, keep your language clear and professional. We appreciate honesty and clarity, so avoid jargon and make sure your points come across effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lister Housing Co-Operative Ltd
✨Know Your Values
Before the interview, take some time to understand the core values of the organisation. They emphasise fairness, equality, honesty, and integrity. Be ready to share examples from your past experiences that demonstrate how you embody these values in your work.
✨Showcase Your Customer Service Skills
As a Housing Assistant, you'll be interacting with tenants and partners regularly. Prepare specific examples of how you've provided excellent customer service in previous roles. Highlight your ability to communicate clearly and respectfully, as this will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Systems
Make sure you're comfortable with Microsoft Office and any housing management systems mentioned in the job description. If you have experience with financial queries or rent payments, be prepared to discuss this in detail. Showing your technical skills can set you apart from other candidates.
✨Demonstrate Team Spirit
This role involves working closely with a small team, so it's important to convey your ability to collaborate effectively. Think of examples where you've contributed to a team project or supported colleagues. Emphasising your commitment to teamwork will align well with the organisation's culture.
