The Reception team at Lister House Surgery, a GP practice running four sites, needs a receptionist to handle patient contact face to face and by phone. The core of the work is greeting patients and visitors, answering enquiries, booking and cancelling appointments, keeping patient records accurate and helping patients complete the triage form. The post is part time only. Applicants need at least a year's customer service or reception experience.
What the job involves
- Greet patients and visitors courteously and efficiently
- Deal directly with patients, relatives and carers, face to face or by telephone
- Handle general enquiries
- Book and cancel appointments
- Keep patient details up to date and correct
- Copy and scan documents promptly and accurately
- Deal with requests from patients and clinicians in line with practice policy
- Help patients complete the triage form and relay relevant information clearly
- Pass information proactively between patients, doctors and other professionals
What’s required
Qualifications
- GCSE including English or equivalent
Experience
- One year's experience in a customer service or reception environment
Skills & knowledge
- Good knowledge of Microsoft Office, email and the internet
- Good face-to-face and telephone communication, including difficult situations
- Good interpersonal and organisational skills
- Knowledge of office equipment, including photocopying
- Accurate filing
- Accurate translation of information, verbally and in writing
Other
- Ability to liaise appropriately with staff at all levels
- Strict confidentiality
- Ability to cope well under pressure
- Use of own judgement in responding to patient queries
Nice to have
- NVQ level 2 in customer service or a similar customer service qualification
- Previous teamwork experience
- Previous NHS experience
- Experience of SystmOne or similar
- Scanning experience
What’s offered
- Generous holiday entitlement
- NHS Pension Scheme
- Access to a range of NHS discounts
- Employee EAP well-being support
- Employee discounts
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Receptionist employer: LISTER HOUSE SURGERY
Lister House Surgery is an exceptional employer, offering a supportive and friendly work environment for GPs committed to delivering high-quality patient care. With a focus on work-life balance, our practice provides flexible working hours, generous annual leave, and opportunities for personal and professional development, all while being part of a dedicated team that values collaboration and continuous learning. Join us in Derby, where you can thrive in your career without the pressures of routine on-call commitments, and enjoy a competitive salary alongside NHS benefits.
