At a Glance
- Tasks: Welcome patients and manage bookings in a fast-paced imaging department.
- Company: Join HCA UK, a leading private healthcare provider with a supportive culture.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored for you.
- Other info: Great opportunities for career progression and a dynamic work environment.
- Why this job: Make a real difference in patient care while developing your skills in healthcare.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Overview
The Wilmslow Hospital, Cheshire SK9 1NY
Full time, 37.5 hours per week. 7.5 hour shifts between the hours of 7am – 8pm. Mon – Fri with occasional weekends.
Permanent Contract
We’re looking for a Patient Access Officer to join the team at The Wilmslow Hospital. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer-facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience.
As a Patient Access Officer, you will be the first point of contact for patients and visitors, providing a warm and professional welcome at reception. Your role will involve delivering a high standard of customer care while managing a busy front desk, handling patient check-ins, and assisting with enquiries. In addition, you will provide a comprehensive range of administrative services to support consultants and third parties, ensuring the smooth coordination of the patient journey. This is a front-facing role that requires excellent communication skills and the ability to manage a high volume of activity while maintaining a 5-star, world-class service.
For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training.
What You’ll Do:
- Booking over the counter imaging appointments for Ultrasound, MRI, X-ray, DXA and mammography
- Acting as a point of contact for imaging queries and reservations from internal and external referrers and their practice management teams
- Supporting the imaging team with image transfer requests via IEP and CIMAR
- Sending imaging reports to referrers
- Liaising with sports imaging referrers to make appointments to support the Elite and Professional Sports Concierge
- Work closely with The Patient Experience Manager and the Clinical Services Manager to ensure 5* excellence across the facility
- Forming part of the Front of House team, being the first point of contact for patients, Consultants and visitors
- Dealing with enquiries in person, via telephone and email
- Carrying out a variety of administrative tasks
What You’ll Bring:
- Previous experience within a healthcare setting or customer service setting, delivering exceptional service
- Experience in bookings/ Imaging
- Team player and can-do attitude
- Warmth and compassion
- Impeccable standards
- Excellent Communication skills both written and verbal
- Computer literate
Benefits:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and values:
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring. We live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments:
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Patient Access Officer-Imaging Department in Wilmslow employer: Lister Fertility Clinic
HCA UK is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As part of the UK's largest private healthcare provider, you will benefit from comprehensive training opportunities, flexible benefits, and a commitment to kindness and compassion in the workplace, all while making a meaningful impact on patient care at The Wilmslow Hospital in Cheshire.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Access Officer-Imaging Department in Wilmslow
✨Tip Number 1
Get to know the company! Research HCA UK and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission of delivering exceptional patient care.
✨Tip Number 2
Practice your communication skills! As a Patient Access Officer, you'll be the first point of contact for patients. Role-play with a friend or family member to nail down your responses to common interview questions and showcase your warm, friendly approach.
✨Tip Number 3
Bring your customer service experience to the forefront! Whether you've worked in retail or hospitality, think of specific examples where you went above and beyond for a customer. We want to hear how you can translate those skills into a healthcare setting.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows us you're genuinely interested in the role and helps keep you top of mind as we make our decision.
We think you need these skills to ace Patient Access Officer-Imaging Department in Wilmslow
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about delivering a 5-star patient experience, make sure to highlight your customer service background. Whether it’s from retail or hospitality, share specific examples of how you’ve gone above and beyond for customers.
Tailor Your Application:Don’t just send the same CV everywhere! Tailor your application to reflect the skills and experiences that match the Patient Access Officer role. Use keywords from the job description to show we’re on the same page.
Keep It Professional Yet Warm:Your written application should reflect the warmth and compassion we value at HCA UK. Use a friendly tone while maintaining professionalism—this will help us see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at The Wilmslow Hospital.
How to prepare for a job interview at Lister Fertility Clinic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Access Officer in the Imaging Department. Familiarise yourself with the types of imaging appointments you'll be booking and the common queries you might encounter. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a 5-star patient experience, be ready to share specific examples from your previous customer-facing roles. Highlight how you've handled difficult situations or gone above and beyond for customers, as this will show your potential employer that you can bring that same level of care to patients.
✨Practice Your Communication Skills
Excellent communication is key in this position. During the interview, practice clear and concise responses. You might even want to role-play common scenarios you could face at the front desk, such as dealing with patient enquiries or coordinating with consultants. This will help you feel more confident and prepared.
✨Emphasise Teamwork and Adaptability
Being part of a busy front-of-house team means you'll need to work well with others and adapt to changing situations. Share examples of how you've successfully collaborated with colleagues in the past and how you handle high-pressure environments. This will show that you're not just a great individual contributor but also a valuable team player.
