At a Glance
- Tasks: Provide 2nd line IT support and resolve technical issues for healthcare technology.
- Company: Join HCA Healthcare UK, a leading provider in private healthcare.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits.
- Other info: Be part of a supportive team committed to improving lives.
- Why this job: Make a real impact on patient care while developing your tech skills.
- Qualifications: Experience in 2nd line IT support and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We’re looking for a Technical Services Analyst to join our IT Technical Services Delivery team based in London. HCA Healthcare UK’s Information Technology Group (ITG) develops and manages all aspects of healthcare IT across our hospitals, clinics, outpatient centres, laboratories, and associated businesses. Within this, Technical Services Delivery plays a vital role in installing, maintaining, and supporting end-user devices across all sites, ensuring our colleagues have the reliable technology they need to deliver outstanding patient care.
As a Technical Services Analyst, you’ll provide 2nd line technical support across our estate, acting as a key escalation point for incidents while maintaining strong relationships with end users and third-party vendors. From diagnosing and resolving complex technical issues to coordinating timely responses and ensuring minimal disruption to services, your work will directly support clinicians and operational teams. This is a hands-on, varied role where you’ll work with modern technologies across mobile devices, networks, and Microsoft platforms—offering an excellent opportunity to develop your technical expertise in a fast-paced healthcare environment.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients.
What You’ll Do
- Provide 2nd line support to end users, managing and resolving incident tickets
- Coordinate timely responses to incidents, ensuring clear updates and service restoration
- Investigate root causes of technical issues and escalate where necessary
- Support recovery activities following incident resolution
- Document, certify, and close incidents in line with agreed procedures
What You’ll Bring
- Extensive experience in 2nd line IT support with strong communication skills
- Experience supporting mobile devices, PCs, laptops, tablets, and networking technologies (LAN/WLAN/WiFi)
- Hands-on experience working with vendors to troubleshoot and resolve technical issues
- Strong knowledge of iOS and Microsoft technologies, including Windows, O365, and Office Suite
- Practical experience supporting Microsoft environments (e.g., Windows OS, MS Server, SQL)
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values:
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Technical Services Analyst employer: Lister Fertility Clinic
Lister Fertility Clinic in Birmingham is an exceptional employer, offering a dynamic work environment where advanced technology meets a commitment to outstanding patient care. As a Lead Theatre Practitioner – Robotics, you will not only enhance your skills in robotic-assisted surgery but also enjoy comprehensive benefits, including private healthcare and generous leave policies, all while being part of a supportive team that values professional growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lister Fertility Clinic values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lister Fertility Clinic might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lister Fertility Clinic!
✨Direct Apply to Lister Fertility Clinic
Let's not forget to apply directly through the Lister Fertility Clinic website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Services Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lister Fertility Clinic.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lister Fertility Clinic. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lister Fertility Clinic
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
