Senior Patient Access Officer-Patient Navigator

Senior Patient Access Officer – Patient Navigator Location: Cheshire – The Wilmslow Hospital Full time: 37.5 hours per week Permanent position. We’re looking for a Senior Patient Access Officer to join our Patient Access team based in The Wilmslow Hospital. As a Senior Patient Access Officer, you will assist the Patient Access Leader in the management and progressive development of a high quality, customer‑responsive service offered by the Patient Access Department. Responsibilities Provide hands‑on supervision for day‑to‑day operational aspects of all functions within the team. Communicate appropriate instruction and guidance to colleagues to ensure exemplary service standards. Ensure that all administrative functions are carried out to the highest standard. Equip teams to carry out all tasks and maintain adequate supplies. Ensure that all patients meet the HCA criteria for successful financial settlement, whether sponsored or self‑funded. Seek assistance from the Patient Access Manager (PAM) / Patient Access Leaders (PAL) with complex queries. Manage patient waiting areas to keep service running smoothly. Assist PAL to organise staffing (rota management) to ensure no gaps. Take on supervisory tasks within the team as required. Assist Patient Access Officers with more complex tasks. Deputise for the PAL as required. Qualifications Previous experience in a patient access or similar role – essential. Previous supervisory experience in a similar role – essential. Excellent numeracy and communication skills. IT literacy. Understanding of basic medical terminology. Benefits 25 days holiday each year (plus bank holidays), increasing with service, with option to buy or sell leave. Private healthcare insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season ticket loan and cycle‑to‑work scheme. Group life assurance from day one. Critical illness cover. Enhanced maternity and paternity pay. Corporate staff discount for all facilities. Comprehensive range of flexible health, protection and lifestyle benefits. Discounts with over 800 major retailers. Reasonable adjustments We are a disability‑confident organisation and welcome discussions about flexible working arrangements and reasonable adjustments throughout the recruitment process and in the workplace. #J-18808-Ljbffr