At a Glance
- Tasks: Manage customer enquiries and provide exceptional 5-star service via phone and email.
- Company: Join HCA UK, a leading healthcare provider with a commitment to excellence.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and discounts at major retailers.
- Other info: Flexible working arrangements available to support your needs.
- Why this job: Be part of a team that improves lives daily while developing your career in healthcare.
- Qualifications: Customer service experience and strong interpersonal skills are essential.
The predicted salary is between 28912 - 28912 £ per year.
Salary - £28,912 per annum
Permanent and temporary contract until 31st January 2027 available
Full-time: 40 hours per week
Here at HCA, we are renowned for our 5-star excellence when it comes to customer service and patient care. We are looking for an exceptional individual to join our outstanding customer service team. As a Customer Service Representative, you will be responsible for managing customer enquiries via telephone and email, maintaining our high standards and providing an exceptional 5-star customer experience at all times.
You will work closely with other colleagues and departments in order to provide prompt and amicable resolution to customer concerns and complaints and go above and beyond for all of our patients. You will be taking payment and details over the phone, so good data entry and accuracy are important too. Ideally, you will be working within a customer service environment at the moment and used to dealing with concerns and complaints in a patient, professional and empathetic manner. You love what you do and strive for excellence within every call.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in our Customer Service team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives daily.
What You’ll Do
- To answer patients' calls in a professional and courteous manner – circa 50 per day
- To maintain good working relations with customers and colleagues alike
- To process card payments via the online payment gateway
- To refer problematic accounts to the Customer Service Team Leader for further action
- To respond to patients' queries within the set time period of 48 hrs
- To review and process daily patient statements
What You’ll Bring
- Demonstrable customer service experience
- Very strong interpersonal skills (both written and verbal) and demonstrated ability to build relationships
- Team player and ability to build effective working relationships, working collaboratively (rather than competitively) with others to achieve a common goal
- Ability to demonstrate a high level of enthusiasm and a proactive, resilient attitude
- Computer literacy
- Problem solving
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Culture and values
At HCA UK, we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Revenue Assurance Officer - Customer Service in Prestatyn employer: Lister Fertility Clinic
Lister Fertility Clinic in Birmingham is an exceptional employer, offering a dynamic work environment where advanced technology meets a commitment to outstanding patient care. As a Lead Theatre Practitioner – Robotics, you will not only enhance your skills in robotic-assisted surgery but also enjoy comprehensive benefits, including private healthcare and generous leave policies, all while being part of a supportive team that values professional growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Assurance Officer - Customer Service in Prestatyn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lister Fertility Clinic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lister Fertility Clinic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Revenue Assurance Officer - Customer Service in Prestatyn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lister Fertility Clinic:Your cover letter is your chance to shine! Tell us why you want to work at Lister Fertility Clinic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lister Fertility Clinic!
How to prepare for a job interview at Lister Fertility Clinic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
