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- Tasks: Coordinate patient bookings and optimise resource management for efficient clinical service delivery.
- Company: Join HCA UK, a leading healthcare provider with a commitment to exceptional care.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and flexible benefits.
- Why this job: Make a real impact on patient care while developing your skills in a dynamic environment.
- Qualifications: Strong IT skills, attention to detail, and ability to work under pressure.
- Other info: Be part of a supportive team that values kindness, integrity, and personal growth.
The predicted salary is between 26000 - 31000 £ per year.
Roodlane Medical Service Centre, Prestatyn
Full-time, 40 hours per week Monday- Friday
Salary: up to £30,942
Fixed Term Contract until 30/04/2027
The Patient Administration Coordinator plays a pivotal role in supporting the delivery of high‑quality, patient-focused care by effectively coordinating clinical diary management. This includes allocating and verifying resource availability for patient bookings, processing client data, and accurately importing information into internal systems.
Reporting to the Resource Management Manager, and working in a team of Patient Administration Co-ordinators, the role oversees a wide range of administrative, coordination, and reporting activities. A key focus is identifying efficiencies in patient, clinician, and room scheduling to ensure diaries are optimised and managed proactively to maximise operational and business performance. The role also requires appropriate escalation of gaps, risks, or efficiency opportunities.
This is a fast‑paced, commercially driven environment with clear objectives, performance targets, and standard operating procedures. The position is not patient-facing; instead, it is highly data-driven and analytical, requiring strong IT and Excel skills, excellent coordination capabilities, and the ability to build relationships and recommend process improvements to add workforce planning.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients.
What You’ll Do
- Coordinate and optimisation of patient booking, diary, and resource management flow, to support timely access to care and efficient clinical service delivery.
- Manage patient administration workflows related to appointment scheduling, clinician allocation, and room utilisation across service lines to add performance of workforce planning.
- Process, validate, and maintain patient and service data within internal patient administration and scheduling systems.
- Deliver monthly patient scheduling outputs in line with forecast demand, service-line KPIs, and operational targets.
- Monitor diary accuracy and patient booking integrity, maintaining high data quality and minimal error rates.
- Identify and escalate patient administration risks, gaps, or inefficiencies impacting appointment flow, access, or capacity.
- Support patient access and workforce planning by aligning appointment capacity, clinician FTE, and room availability.
- Produce and maintain patient administration reports, scheduling forecasts, and KPI dashboards at weekly, monthly, and quarterly intervals.
- Work collaboratively with Resource Management, clinical teams, Contact Centre, and facilities to support seamless patient administration processes.
- Participate in regular operational reviews to address patient flow issues, scheduling bottlenecks, and corrective actions.
- Contribute to continuous improvement initiatives focused on enhancing patient administration efficiency, accuracy, and service quality.
What You’ll Bring
- Proficiency in IT systems, databases and Excel.
- Excellent time management and ability to prioritise tasks in a busy environment.
- Analytical skills, strong attention to detail and accuracy.
- Clear and professional verbal and written communication with staff, and internal stakeholders.
- Comfortable working under pressure to targets and adapting to changing priorities. Able to act unsupervised confidently, focused on tasks and priorities.
- Team player and ability to build relationships to reach a common goal.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values:
- Unique and Individual: We recognise and value everyone as unique and individual.
- Kindness and compassion: We treat people with kindness and compassion.
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Patient Admin Coordinator in Prestatyn employer: Lister Fertility Clinic
Contact Detail:
Lister Fertility Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Admin Coordinator in Prestatyn
✨Tip Number 1
Get to know the company! Research Roodlane Medical Service Centre and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing that Patient Admin Coordinator position.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills in data management and coordination can contribute to optimising patient bookings. Practise your responses so you can confidently showcase your abilities when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Patient Admin Coordinator in Prestatyn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your skills and experiences that match the Patient Admin Coordinator role. We want to see how you can contribute to our mission of delivering exceptional care!
Show Off Your IT Skills: Since this role is highly data-driven, don’t forget to showcase your proficiency in IT systems and Excel. We love seeing examples of how you've used these skills in previous roles to improve processes or manage data effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use professional language but let your personality shine through! We appreciate a good balance of professionalism and authenticity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lister Fertility Clinic
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Patient Admin Coordinator role. Familiarise yourself with the key responsibilities like diary management, data processing, and resource allocation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since this role is highly data-driven, be prepared to discuss your proficiency in IT systems and Excel. Bring examples of how you've used these skills in previous roles to improve efficiency or accuracy. If you have any relevant certifications, mention those too!
✨Demonstrate Your Analytical Mindset
The ability to identify gaps and inefficiencies is crucial for this position. Think of specific instances where you've successfully identified a problem and implemented a solution. Be ready to share these examples during your interview to showcase your analytical skills.
✨Emphasise Teamwork and Communication
This role requires collaboration with various teams, so highlight your experience working in a team environment. Share examples of how you've built relationships and communicated effectively with colleagues to achieve common goals. This will show that you can thrive in a fast-paced, team-oriented setting.