At a Glance
- Tasks: Schedule patient appointments and handle information requests via phone and email.
- Company: Join a supportive team in a leading healthcare contact centre.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible lifestyle benefits.
- Other info: Flexible shifts and excellent career progression opportunities await you.
- Why this job: Make a real difference by helping patients navigate their healthcare needs.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28912 - 28912 £ per year.
We’re looking for a Contact Centre Advisor to join our team based in Prestatyn. Our Contact Centre Advisors take in excess of 55,000 patient calls per month and are the first point of contact for our patients and customers. As a Contact Centre Advisor, you’ll work within a highly focused, high‑volume, supportive, collaborative team. You will be responsible for making patient appointments and handling information requests over the telephone and by email. You will collect customer information and data to support patients booking, so great administrative skills and attention to detail are key.
What You’ll Do
- Schedule appointments within the HCA facilities.
- Handle information requests over the telephone and by e‑mail, providing details of facilities.
- Provide rapid response when answering calls, working towards set SLAs and individual KPIs.
- Disseminate information about hospitals, their services, and their departments, utilising the relevant hospital USPs.
- Administer all enquiries within agreed service levels, ensuring all systems are accurately updated in the process.
What You’ll Bring
- Proven experience within a customer service environment.
- Ability to build excellent rapport with customers, patients, and consultants, building strong relationships quickly and having the listening and communication skills to inspire confidence.
- Demonstrate empathy, patience, and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service.
- Knowledge of healthcare or clinical experience is desirable but not essential.
- Computer literate.
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection, and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Contact Centre Advisor-Primary Care in Prestatyn employer: Lister Fertility Clinic
Join our dynamic team as a Contact Centre Advisor in Prestatyn, where we prioritise a supportive and collaborative work culture. With flexible shift options, competitive salary, and a comprehensive benefits package including private healthcare and generous holiday allowances, we are committed to fostering employee growth and well-being. Experience the satisfaction of making a meaningful impact in patient care while enjoying discounts with major retailers and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor-Primary Care in Prestatyn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lister Fertility Clinic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lister Fertility Clinic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Advisor-Primary Care in Prestatyn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lister Fertility Clinic:Your cover letter is your chance to shine! Tell us why you want to work at Lister Fertility Clinic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lister Fertility Clinic!
How to prepare for a job interview at Lister Fertility Clinic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
