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- Tasks: Manage patient calls, schedule appointments, and provide top-notch service.
- Company: Lister Fertility Clinic, dedicated to exceptional patient care.
- Benefits: Private healthcare, pension plan, generous holiday leave, and flexible working options.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Join a supportive team and make a difference in patients' lives.
- Qualifications: Customer service experience, strong communication skills, and computer literacy.
The predicted salary is between 25000 - 30000 £ per year.
Lister Fertility Clinic in Prestatyn is seeking a Contact Centre Advisor. In this role, you will manage over 55,000 patient calls monthly, ensuring exceptional service.
Responsibilities include:
- Scheduling appointments
- Answering queries
- Providing information about our healthcare services
Ideal candidates will have:
- Customer service experience
- Excellent rapport-building skills
- Computer literacy
The position offers benefits like private healthcare insurance, a pension plan, and ample holiday leave. Flexible working arrangements are available.
Patient Experience Contact Centre Advisor employer: Lister Fertility Clinic
Contact Detail:
Lister Fertility Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience Contact Centre Advisor
✨Tip Number 1
Make sure to research Lister Fertility Clinic before your interview. Knowing about their services and values will help you connect better with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a high volume of patient calls, being clear and friendly is key. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Highlight your customer service experience during the interview. Share specific examples of how you've built rapport with customers and resolved issues effectively. This will demonstrate your suitability for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Patient Experience Contact Centre Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've built rapport with customers and handled queries effectively, as this is key for the Patient Experience Contact Centre Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific responsibilities like scheduling appointments and managing patient calls to show us you’re the right fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great candidate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Lister Fertility Clinic
✨Know the Role Inside Out
Before your interview, make sure you understand what a Patient Experience Contact Centre Advisor does. Familiarise yourself with the responsibilities like managing patient calls and scheduling appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service experience, prepare examples from your past jobs where you excelled in providing exceptional service. Think about specific situations where you built rapport with customers or resolved issues effectively. This will highlight your suitability for the position.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult calls or managing high call volumes. Practising your responses can help you feel more confident during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the clinic is the right fit for you.