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For Companies At a Glance
- Tasks: Welcome patients and ensure a smooth, 5-star experience throughout their journey.
- Company: Join HCA UK, a leading private healthcare provider with a mission to improve lives.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and flexible benefits.
- Why this job: Make a real difference in patient care while growing your career in healthcare.
- Qualifications: Customer service experience from retail or hospitality is a plus!
- Other info: Be part of a supportive team that values kindness, integrity, and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We’re looking for a Patient Access Officer to join the team at The Wilmslow Hospital, Cheshire SK9 1NY. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer-facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience.
As a Patient Access Officer, you will be the first point of contact for patients and visitors, providing a warm and professional welcome at reception. Your role will involve delivering a high standard of customer care while managing a busy front desk, handling patient check-ins, and assisting with enquiries. In addition, you will provide a comprehensive range of administrative services to support consultants and third parties, ensuring the smooth coordination of the patient journey. This is a front-facing role that requires excellent communication skills and the ability to manage a high volume of activity while maintaining a 5-star, world-class service.
For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You’ll Do
- Work closely with The Patient Experience Manager and the Clinical Services Manager to ensure 5* excellence across the facility
- Forming part of the Front of House team, being the first point of contact for patients, Consultants and visitors
- Dealing with enquiries in person, via telephone and email
- Carrying out a variety of administrative tasks
What You’ll Bring
- Previous experience within a healthcare setting or customer service setting, delivering exceptional service
- Team player and can-do attitude
- Warmth and compassion
- Impeccable standards
- Excellent communication skills both written and verbal
- Computer literate
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values:
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Role details
- Location: The Wilmslow Hospital, Cheshire SK9 1NY
- Contract: Permanent
- Hours: Full time, 37.5 hours per week, Monday-Friday, 1 in 6 Saturdays
- Shifts on rotational basis: 6am-2pm, 8am-4pm, 10am-6pm, 12pm-8pm
- Salary: £26,052 per annum
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Patient Access Officer employer: Lister Fertility Clinic
Contact Detail:
Lister Fertility Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Officer
✨Tip Number 1
Get to know the company! Research HCA UK and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills! Since this role is all about delivering a 5-star patient experience, think of scenarios where you can demonstrate empathy and effective communication. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Patient Access team at The Wilmslow Hospital.
We think you need these skills to ace Patient Access Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since we're looking for someone with a background in customer-facing roles, make sure to highlight your experience in retail or hospitality. Share specific examples of how you've provided excellent service and made customers feel valued.
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Use keywords from the description to show that you understand the role and how you fit into our mission of providing exceptional patient care.
Be Professional Yet Friendly: In your written application, strike a balance between professionalism and warmth. We want to see your positive attitude shine through, so don’t be afraid to let your personality come across while keeping it appropriate for a healthcare setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Lister Fertility Clinic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Access Officer role. Familiarise yourself with the key responsibilities and how your previous customer-facing experience can translate into this position. This will help you articulate your fit for the role during the interview.
✨Showcase Your Interpersonal Skills
Since this role heavily relies on strong interpersonal skills, prepare examples from your past experiences where you've successfully engaged with customers or clients. Highlight moments where you demonstrated empathy and provided exceptional service, as these qualities are crucial for delivering a 5-star patient experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle various situations. Think about how you would manage a busy waiting area or respond to a distressed patient. Practising these scenarios will help you feel more confident and ready to showcase your problem-solving skills.
✨Emphasise Your Team Spirit
The Patient Access team is all about collaboration and support. Be prepared to discuss how you work well in a team environment and how you contribute to a positive workplace culture. Sharing examples of teamwork will demonstrate that you align with the company’s values and mission.
