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For Companies At a Glance
- Tasks: Support patients with a 5-star experience through administrative tasks and customer care.
- Company: Join HCA UK, a leading private healthcare provider dedicated to improving lives.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and discounts with major retailers.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Previous customer-facing experience is preferred; strong communication and empathy are essential.
- Other info: Flexible working arrangements available; we celebrate diversity and support all employees.
The predicted salary is between 30000 - 42000 £ per year.
Patient Access Officer
Employer: Lister Fertility Clinic
Location: London – The London Bridge Hospital, The Wellington Hospital, The Harley Street Clinic, The Portland Hospital, The Princess Grace Hospital, and The Lister Hospital.
Contract: Permanent, Full‑time (37.5 hours per week)
Working days: Monday to Friday (flexibility required between 6 am and 8 pm to meet service needs at the assigned facility)
Salary: £27,222 per annum
Please note we will be holding an assessment day on Saturday 24th January 2026 for all available positions across our facilities.
What You’ll Do
- Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
- Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment.
- Respond promptly to any patient or third‑party requests, demonstrating empathy and understanding in every interaction.
- Maintain accurate and up‑to‑date information on the hospital database during the patient journey.
- Formally pre‑register or register all patients onto HCA databases.
- Ensure all relevant patient documents are signed and scanned into the patient accounts.
- Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
- Coordinate and facilitate all patient bookings where applicable.
What You’ll Bring
- Previous administrative experience in a client/customer‑facing role (candidates with retail or hospitality backgrounds are encouraged to apply).
- Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.
- Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.
- Ability to remain calm and professional under pressure while managing multiple tasks.
Benefits
- 25 days holiday each year (plus bank holidays), increasing with service, with option to buy or sell leave to suit you.
- Private healthcare insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season ticket loan and cycle‑to‑work scheme.
- Group life assurance from day one.
- Critical illness cover.
- Enhanced maternity and paternity pay.
- Corporate staff discount for all facilities, including maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and Values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us brings, ensuring that when you feel seen, heard and supported you can be at your best for our patients and each other.
Our mission is simple: Above all else, we’re committed to the care and improvement of human life. We live and breathe four core values:
- Unique and Individual: We recognise and value everyone as unique and individual.
- Kindness and Compassion: We treat people with kindness and compassion.
- Honesty, Integrity and Fairness: We act with absolute honesty, integrity and fairness.
- Loyalty, Respect and Dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.
Reasonable Adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability‑Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs and to offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them.
Seniority Level
- Entry level
Employment Type
- Full‑time
Job Function
- Health Care Provider
#J-18808-Ljbffr
Patient Access Officer employer: Lister Fertility Clinic
Contact Detail:
Lister Fertility Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Officer
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially private healthcare. Understanding the unique challenges and expectations in this environment will help you demonstrate your commitment to providing exceptional patient care during interviews.
✨Tip Number 2
Highlight your customer service experience from retail or hospitality. Be ready to share specific examples of how you've handled difficult situations or provided outstanding service, as these skills are directly transferable to the Patient Access Officer role.
✨Tip Number 3
Prepare to discuss your interpersonal skills and how they contribute to a positive patient experience. Think of scenarios where you've successfully communicated with diverse individuals, as this will showcase your ability to empathise and connect with patients.
✨Tip Number 4
Research HCA UK’s values and mission statement. Being able to articulate how your personal values align with theirs will demonstrate your genuine interest in the role and the organisation, making you a more appealing candidate.
We think you need these skills to ace Patient Access Officer
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight your customer service experience, especially if you come from a retail or hospitality background. Emphasise skills that align with the role, such as communication and interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the healthcare environment. Mention specific experiences where you've provided exceptional customer service and how they relate to the responsibilities of a Patient Access Officer.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as empathy, professionalism, and the ability to manage multiple tasks under pressure. Use examples from your previous roles to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a patient-facing role.
How to prepare for a job interview at Lister Fertility Clinic
✨Showcase Your Customer Service Skills
Since the role emphasises delivering a 5-star patient experience, be ready to share specific examples from your previous customer-facing roles. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Empathy and Understanding
The Patient Access Officer position requires a compassionate approach. Prepare to discuss how you empathise with patients and their families, and how you maintain a supportive environment during their healthcare journey.
✨Familiarise Yourself with Healthcare Terminology
Even if you're coming from a retail or hospitality background, having a basic understanding of healthcare terms can set you apart. Research common phrases and concepts related to patient access and care to show your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle multiple tasks under pressure. Think of scenarios where you successfully managed competing priorities and maintained professionalism, as this will demonstrate your suitability for the fast-paced environment.