At a Glance
- Tasks: Manage patient calls, schedule appointments, and provide top-notch customer service.
- Company: Join Lister Fertility Clinic, a leader in healthcare with a compassionate culture.
- Benefits: Enjoy 25 days holiday, private healthcare, and discounts with over 800 retailers.
- Other info: Flexible working arrangements and a supportive environment for all employees.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Salary: £28,912.00 per annum
Shift times: Rota basis with flexible shift options, currently between 8am-6pm Monday-Friday
Contracts available: Permanent and Fixed Term Contracts
Location: Prestatyn, North Wales
Job Type: Full-Time (40 hours per week)
Position: Contact Centre Advisor
Responsibilities
- Schedule appointments within the HCA Facilities
- Handle information requests over the telephone and by e-mail, providing details of facilities.
- Provide rapid response when answering calls, working toward set SLAs and individual KPIs.
- Disseminate information about hospitals, their services, and departments, utilising the relevant hospital USPs.
- Administer all enquiries within agreed service levels ensuring all systems are accurately updated in the process.
Qualifications
- Proven experience within a customer service environment.
- Ability to build excellent rapport with customers, patients, and consultants, building strong relationships quickly and having listening and communication skills to inspire confidence.
- Demonstrate empathy, patience, and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service.
- Knowledge of healthcare or clinical experience is desirable but not essential.
- Computer literate.
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities, including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Reasonable Adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Contact Centre Advisor in Prestatyn employer: Lister Fertility Clinic
At Lister Fertility Clinic, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the well-being of our staff and patients alike. Located in Prestatyn, North Wales, we provide our Contact Centre Advisors with comprehensive benefits, including private healthcare, generous holiday allowances, and opportunities for professional growth within the healthcare sector. Join us to be part of a team that values kindness, integrity, and respect, while making a meaningful impact on the lives of our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Prestatyn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lister Fertility Clinic. Understand their values and services so you can show how you align with their mission during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle challenging situations.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve demonstrated empathy, patience, and strong communication skills. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at HCA UK.
We think you need these skills to ace Contact Centre Advisor in Prestatyn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contact Centre Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and empathy.
Showcase Your Skills:In your application, don’t just list your previous jobs. Share specific examples of how you've built rapport with customers or handled challenging situations. We love seeing real-life stories that demonstrate your abilities!
Be Clear and Concise:Keep your writing clear and to the point. Avoid jargon and make sure your application is easy to read. We appreciate straightforward communication, especially since you'll be doing a lot of it in this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Lister Fertility Clinic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Centre Advisor. Familiarise yourself with the key tasks like scheduling appointments and handling information requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've successfully built rapport with customers. Highlight your ability to listen, empathise, and resolve issues effectively, as these are crucial skills for the position.
✨Familiarise Yourself with HCA Values
HCA UK has strong core values centred around kindness, honesty, and respect. During the interview, align your answers with these values. Share stories that reflect your commitment to these principles, showing that you would be a great cultural fit for the team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
