At a Glance
- Tasks: Lead the Patient Access team to enhance patient experiences and maximise revenue.
- Company: Join the UK's largest private healthcare provider at The Harborne Hospital.
- Benefits: Enjoy competitive salary, private healthcare, flexible benefits, and 25 days holiday.
- Other info: Embrace a culture of kindness, integrity, and respect with great career growth opportunities.
- Why this job: Make a real difference in patient care while developing your career in healthcare.
- Qualifications: Management experience in healthcare and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Salary – Competitive experience + Benefits (pension, health cover, flexible benefits and excellent career development). We’re looking for a Patient Access Manager to join our team based at The Harborne Hospital, Birmingham. This is your opportunity to become a vital part of the UK’s largest private healthcare provider by joining our Patient Access department. We are going through a sustained period of growth and expansion, and we are looking for an individual who matches our vision.
Role
- Full time 37.5 hours, Monday-Friday.
- Permanent.
As a Patient Access Manager, your role is to lead the management and progressive development of high quality and customer responsive services, to maximise revenue capture and contribute to achieving the Hospital’s Business Plan.
Responsibilities
- Facilitate the patient access experience by providing a world class service to our patients through a seamless patient journey and a high level of customer care at all times.
- Overall management & responsibility for Facility Revenue Cycle ensuring maximum revenue capture.
- Recruit, appraise and develop the Patient Access Leaders within each team.
- Develop and implement working alongside the Facility Senior Management Team (SMT).
- Ensure compliance with statutory and regulatory procedures in accordance with registering authorities, policies and guidelines, including internal and external financial audit requirements.
- Continually maintain knowledge and adherence of all Hospital procedures and policies which are related to Patient Access and effectively communicate changes to the teams.
- Build, maintain and develop effective and appropriate working relationships with all service users.
- Monitor, control and manage expenditure and participate in the preparation of the department annual budget.
Qualifications
- Management and Administration experience, ideally in Healthcare setting.
- Excellent communication and customer service skills, including empathy, persuasion and influence.
- Professional skills including reliability, work ethic and workplace etiquette.
- Problem solving ability and high emotional intelligence.
Benefits
- 25 days holiday each year (plus bank holidays) with option to buy or sell leave.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Brand new Electric car scheme with Octopus Energy.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Culture and Values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring. Our core values are:
- Unique and Individual.
- Kindness and compassion.
- Honesty, integrity and fairness.
- Loyalty, respect and dignity.
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and are happy to discuss flexible working arrangements and offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them.
Patient Access Manager in Birmingham employer: Lister Fertility Clinic
At HCA UK, we pride ourselves on being the largest private healthcare provider in the UK, offering a supportive and dynamic work environment at The Harborne Hospital in Birmingham. As a Patient Access Manager, you will benefit from competitive salary packages, extensive career development opportunities, and a culture that values kindness, integrity, and respect. With flexible working arrangements and a comprehensive range of benefits including private healthcare, generous holiday allowances, and unique perks like an electric car scheme, we are committed to ensuring our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Access Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at The Harborne Hospital or similar organisations on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient access management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during the interview. Share specific examples of how you've handled challenging situations with empathy and professionalism – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and you’ll be part of the exciting growth at HCA UK.
We think you need these skills to ace Patient Access Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Patient Access Manager role. Highlight your management experience in healthcare and any relevant achievements that showcase your ability to lead a team and improve patient access.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about patient access and how your values align with ours. Be sure to mention specific examples of how you've provided excellent customer service in previous roles.
Showcase Your Communication Skills:As communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through. We want to see your empathy and problem-solving abilities right from the start!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Lister Fertility Clinic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Access Manager. Familiarise yourself with the key aspects of the role, such as revenue cycle management and patient experience. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role requires excellent communication and customer service skills, prepare examples from your past experiences where you've successfully managed patient interactions or resolved conflicts. Highlight your empathy and ability to influence others, as these traits are crucial for building relationships within the healthcare setting.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your high emotional intelligence and reliability, which are essential for a Patient Access Manager.
✨Align with Company Values
Research HCA UK's core values and think about how your personal values align with theirs. During the interview, express your commitment to kindness, integrity, and respect. This will not only show that you fit into their culture but also that you’re passionate about providing exceptional care.
