At a Glance
- Tasks: Deliver exceptional service at the hospital reception, creating memorable first and last impressions.
- Company: Join a leading healthcare provider committed to excellent patient care.
- Benefits: Earn £12.71/hour with flexible shifts and opportunities for personal growth.
- Other info: We support flexible working arrangements and are committed to inclusivity.
- Why this job: Be the friendly face that welcomes patients and visitors in a dynamic environment.
- Qualifications: Experience in customer service, preferably in healthcare or corporate settings.
The predicted salary is between 25000 - 27000 £ per year.
We are currently recruiting for Receptionists to join our bank pool as part of our Front of House Team at London Bridge Hospital. As part of the team working at the various hospital reception areas, you will be responsible for delivering a service that creates the first and last impressions of every guest or patient who visits the hospital.
What You’ll Do
- Ensure that all Hospital and Statutory Policies are adhered to at all times.
- Be competent and follow the departmental emergency procedures including Fire Alarm, Cardiac Arrest, loss of Switchboard or loss of pager system and any other emergency procedures related to the Front of House.
- Maintain the high 5* Service Standards of the patients, visitors, consultants and staff, continually aiming to exceed expectations.
- Deal with issues, complaints, requests, and enquiries promptly and courteously, notifying the individuals concerned and following up accordingly.
- Escort Patients to and from the relevant assigned rooms.
- Escort Visitors in/out of any HCA internal premises if required (in hours/out of hours).
- Check the admission list on a daily basis and communicate accordingly with the Porters and Duty Managers - Front of House team and if necessary with Security.
- Ensure all relevant information and details are collected on admission stage as per instructions provided.
- Be professional and helpful with the out of hours switchboard duties.
What You’ll Bring
- Previous experience within a similar, customer/client centric Reception role.
- Experience within the healthcare industry or a large corporate business would be advantageous.
- Excellent communication skills.
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
BANK Receptionist (London) employer: Lister Fertility Clinic
At London Bridge Hospital, we pride ourselves on being an exceptional employer that values our staff and fosters a supportive work culture. With flexible shift patterns, competitive pay, and a commitment to employee growth, we ensure that our Receptionists are equipped to deliver outstanding service while enjoying a fulfilling career in the healthcare sector. Join us to be part of a team that prioritises excellence and inclusivity, making a meaningful impact on the lives of our patients and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land BANK Receptionist (London)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lister Fertility Clinic and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lister Fertility Clinic and let us see your personality shine through!
We think you need these skills to ace BANK Receptionist (London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lister Fertility Clinic.
Get Familiar with Our Brand:Before applying, take some time to learn about Lister Fertility Clinic and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lister Fertility Clinic
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lister Fertility Clinic.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lister Fertility Clinic will surely appreciate.
