At a Glance
- Tasks: Welcome patients and ensure a smooth journey through our healthcare services.
- Company: Join HCA UK, a leading private healthcare provider with a mission to improve lives.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Flexible working arrangements available to support your needs.
- Why this job: Make a real difference in patient care while developing your customer service skills.
- Qualifications: Previous experience in customer-facing roles, like retail or hospitality, is a plus.
The predicted salary is between 28860 - 28860 £ per year.
London: The Harley Street Clinic /Outpatients
Full time: 37.5 hours per week, Monday to Friday (occasional Saturday at an overtime pay rate).
Shifts will vary 7.30-3.30, 9-5, 10-6,11-7,12-8. (Flexibility required to cover all shift patterns)
Permanent Contract
We’re looking for a Patient Access Officer to join our Patient Access team based at The Harley Street Clinic.
This is your opportunity to become a vital part of the UK’s largest private healthcare provider.
Candidates with a background in customer-facing roles—such as retail or hospitality—are encouraged to apply.
Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5-star patient experience.
Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway.
In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.
For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care.
You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training.
Above all else, we’re committed to the care and improvement of human life.
It’s this guiding vision that influences everything we do at HCA UK.
From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients.
Others may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
- What You’ll Do
- Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
- Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment.
- Respond promptly to any patient or third-party requests, demonstrating empathy and understanding in every interaction
- Maintain accurate and up to date information on the hospital database during the patient journey.
- Formally pre-register or register all patients onto HCA databases.
- Ensure all relevant Patient documents are signed and scanned to the patient accounts.
- Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
- Coordinate and facilitate all patient bookings where applicable.
- What You’ll Bring
- Previous Administrative experience in a client/customer-facing role (candidates with retail or hospitality backgrounds are encouraged to apply).
- Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.
- Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.
- Ability to remain calm and professional under pressure while managing multiple tasks.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers.
In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities.
Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
- Culture and values
At HCA UK we believe exceptional care starts with our people.
We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues.
- To Achieve This, We Live And Breathe Four Core Values
- Unique and Individual: We recognise and value everyone as unique and individual
- Kindness and compassion: We treat people with kindness and compassion
- Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
- Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
- Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities.
As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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Patient Access Officer in Harley employer: Lister Fertility Clinic
HCA UK is an exceptional employer, offering a dynamic work environment at the St Paul’s Outpatient Centre in London. With a strong focus on employee development and a commitment to high-quality patient care, we provide flexible shifts that promote work-life balance, alongside opportunities for professional growth in a collaborative team setting. Join us to be part of a forward-thinking organisation that values innovation and excellence in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Access Officer in Harley
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Lister Fertility Clinic.
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We think you need these skills to ace Patient Access Officer in Harley
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Lister Fertility Clinic.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Lister Fertility Clinic.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Lister Fertility Clinic. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Lister Fertility Clinic. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Lister Fertility Clinic
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Lister Fertility Clinic’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
