At a Glance
- Tasks: Own the customer journey and drive growth for key accounts in AI research.
- Company: Join Listen Labs, a fast-growing AI research platform with a dynamic culture.
- Benefits: Full medical coverage, equity ownership, learning stipends, and flexible time-off.
- Other info: Exciting opportunity to grow with a pioneering company in the AI space.
- Why this job: Shape the future of AI while building strong relationships and making an impact.
- Qualifications: 4-8 years of experience with strong communication and relationship-building skills.
The predicted salary is between 51750 - 63250 £ per year.
Listen Labs is an AI research platform that conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights to help companies understand their customers and make product, marketing, and growth decisions.
- Задачи
- Own the post-sale customer journey, including onboarding, adoption, retention, and growth
- Serve as the primary day-to-day contact for key accounts
- Partner with sales to identify expansion and renewal opportunities
- Provide proactive guidance and support to maximize customer value
- Collect customer feedback and collaborate with product and engineering teams to shape the roadmap
- Develop and refine customer success playbooks as the company scales
- Требования
- 4-8 Years of professional experience
- Strong relationship-building, communication, and organizational skills
- Self-starter comfortable with ambiguity and fast-paced environments
- Ability to work in the office 5 days per week
- Excited to build the European presence of a fast-growing AI company
- Будет плюсом: experience in a customer-facing position
- Будет плюсом: experience with research, insights, or AI products
- Условия
- Full medical, dental, and vision coverage
- FSA/HSA and life insurance
- Meaningful equity ownership
- Annual learning stipend for books, courses, conferences, coaching, and language lessons
- Annual wellness stipend for health and wellbeing expenses
- Monthly stipend for AI tools and GPU credits
- Daily meal credit for the London team
- Flexible time-off policy
- Company offsites and events
- Early team members own end-to-end processes and can grow alongside the company
- #J-18808-Ljbffr
engagement manager in AI research in London employer: Listen Labs
Listen Labs is an exceptional employer, offering a dynamic work environment in London where innovation meets collaboration. With a world-class team and a culture that prioritises employee growth through learning stipends and flexible time off, you will have the opportunity to make a significant impact while enjoying competitive compensation and unique perks like daily meals and wellness support. Join us to be part of a hypergrowth company that values your contributions and celebrates every success together.
StudySmarter Expert Advice🤫
We think this is how you could land engagement manager in AI research in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Listen Labs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Listen Labs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace engagement manager in AI research in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Listen Labs:Your cover letter is your chance to shine! Tell us why you want to work at Listen Labs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Listen Labs!
How to prepare for a job interview at Listen Labs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
