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For Companies At a Glance
- Tasks: Support suppliers by resolving queries and enhancing their experience on our platform.
- Company: Join Listed Factory, a top B2B & D2C marketplace connecting global manufacturers and buyers.
- Benefits: Enjoy a competitive salary, flexible work options, and professional development opportunities.
- Why this job: Be part of a dynamic team in a fast-growing marketplace with a focus on supplier satisfaction.
- Qualifications: 1-3 years in customer support; excellent communication and problem-solving skills required.
- Other info: Work remotely or hybrid while collaborating with an international network of suppliers.
The predicted salary is between 28800 - 43200 £ per year.
About Listed Factory
Listed Factory is a leading B2B & D2C marketplace, connecting manufacturers, suppliers, and buyers globally. Our platform ensures secure, seamless transactions and supplier management. To enhance supplier experience, we are looking for a Customer Support Specialist to handle supplier queries, issue resolution, and platform assistance.
Job Role & Responsibilities
As a Customer Support Specialist, you will be the first point of contact for suppliers, ensuring their concerns are addressed professionally and efficiently. Your goal is to provide exceptional support, resolve queries, and enhance supplier satisfaction.
- Manage Supplier Queries – Address concerns related to account setup, document verification, product listing, payments, and platform navigation
- Resolve Issues Promptly – Investigate and resolve technical, payment, and compliance-related supplier issues
- Assist with Onboarding – Guide new suppliers through the registration, document verification, and listing process
- Respond via Multiple Channels – Handle queries via email, live chat, and phone support
- Track & Escalate Issues – Maintain records of queries and escalate complex issues to relevant teams (Technical, Compliance, or Operations)
- Provide Product & Service Guidance – Educate suppliers on membership plans, RFQs, product inquiries, and advertising options
- Ensure Compliance & Quality – Monitor supplier adherence to platform policies and guidelines
- Update FAQs & Help Documents – Contribute to the Help Center & Knowledge Base by updating common supplier queries
- Collaborate with Internal Teams – Work closely with Compliance, Technical Support, and Sales to resolve supplier concerns
Required Skills & Qualifications
- 1-3 years of experience in customer support, supplier relations, or B2B platform management
- Excellent communication skills (written & verbal) – Ability to handle professional correspondence with suppliers
- Problem-Solving Mindset – Ability to resolve queries efficiently and professionally
- Familiarity with CRM & Support Tools – Experience using Zendesk, Freshdesk, or similar ticketing systems is a plus
- Understanding of B2B Platforms & E-Commerce – Experience in marketplaces, manufacturing, or supplier networks is preferred
- Multi-Tasking & Time Management Skills – Ability to handle multiple queries efficiently
- Basic Knowledge of KYC & Compliance – Understanding of supplier verification processes is an advantage
Benefits & Perks
- Competitive Salary – Based on experience
- Flexible Work Schedule – Remote or hybrid work options available
- Professional Development & Training – Opportunities for growth
- Career Progression – Be part of a fast-growing global marketplace
- Dynamic & Collaborative Team – Work with an international supplier network
Customer Support Specialist employer: Listed Factory Ltd.
Contact Detail:
Listed Factory Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with our platform and the common issues suppliers face. Understanding the typical queries and challenges will help you demonstrate your knowledge during interviews and show that you're proactive.
✨Tip Number 2
Brush up on your communication skills, especially in handling professional correspondence. Practising how to articulate your thoughts clearly can make a significant difference when interacting with suppliers.
✨Tip Number 3
Gain experience with CRM tools like Zendesk or Freshdesk if you haven't already. Familiarity with these systems can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the B2B and e-commerce sectors. Engaging with others in the industry can provide insights into best practices and may even lead to referrals for the position.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and supplier relations. Emphasise any familiarity with B2B platforms and your problem-solving skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to handle supplier queries. Mention specific examples of how you've resolved issues in previous roles to demonstrate your problem-solving mindset.
Highlight Relevant Skills: In your application, clearly outline your experience with CRM and support tools like Zendesk or Freshdesk. Also, mention your understanding of compliance and KYC processes, as these are beneficial for the position.
Show Enthusiasm for the Role: Express your passion for customer support and your eagerness to enhance supplier satisfaction. Companies appreciate candidates who show genuine interest in their mission and values.
How to prepare for a job interview at Listed Factory Ltd.
✨Showcase Your Communication Skills
As a Customer Support Specialist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Practice answering common supplier queries to show you can handle correspondence effectively.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates who can resolve issues efficiently. Prepare examples from your past experience where you successfully tackled customer problems or technical issues. This will showcase your proactive approach and problem-solving mindset.
✨Familiarise Yourself with B2B Platforms
Understanding the nuances of B2B marketplaces is crucial. Research Listed Factory and similar platforms to grasp their operations and challenges. This knowledge will help you answer questions confidently and demonstrate your interest in the role.
✨Prepare for Multi-Channel Support Scenarios
Since the role involves responding via email, live chat, and phone support, think about how you would handle queries across these channels. Consider practicing mock scenarios to ensure you're comfortable with different communication methods and can adapt your style accordingly.
