At a Glance
- Tasks: Handle sales enquiries and deliver outstanding customer service across various channels.
- Company: Join a forward-thinking hospitality company that values inclusivity and growth.
- Benefits: Competitive pay, flexible shifts, free golf membership, and employee discounts.
- Other info: Opportunities for advancement and a supportive workplace culture.
- Why this job: Make a real impact by building relationships and providing tailored advice to customers.
- Qualifications: Experience in sales or customer service with strong communication skills.
The predicted salary is between 12 - 15 € per hour.
What you will do:
- Handle inbound and outbound sales enquiries via phone, email, and online channels.
- Upsell and cross-sell products and services to maximise revenue.
- Deliver outstanding customer service at all stages of the guest journey.
- Provide knowledgeable, confident advice tailored to customer needs, while building strong relationships with repeat and corporate clients.
- Convert enquiries into confirmed bookings across accommodation, dining experiences, private events and banqueting, conferences and meetings, and golf bookings/memberships.
- Maintain accurate records in booking and CRM systems.
- Work closely with Sales, Events, Reservations, Marketing, Golf, and Operations teams.
- Liaise closely with operational teams to ensure smooth delivery of services.
- Ensure all bookings meet internal policies and procedures.
What you will need:
- Previous experience in sales, reservations or customer service.
- Strong verbal and written communication skills.
- Excellent organisational and multitasking abilities.
- Sales-focused mindset with a passion for delivering great service.
- Confident using booking systems and Microsoft Office.
What we offer:
- Competitive hourly rate.
- Opportunity for advancement and progression.
- Flexible Shift Patterns.
- Learning and Development Pathways.
- Pension scheme.
- 50% Employee food discount when dining with friends & family.
- Free Golf Membership.
- 10 year club – rewarding long service.
- Complimentary daily soup, tea, coffee, cordial sodas, and filtered water on shift.
- Level: our new on-demand pay system with integrated payroll savings, intelligent budgeting, and expert financial guidance.
- 24/7 support from our Employee Assistance Programme, partnered with the Burnt Chef, providing help whenever you need it.
- 20% off events.
We are a Disability Confident Employer, committed to fostering an inclusive and supportive workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences, including individuals with physical or mental health conditions. If you require any adjustments or support during the interview process or after the appointment, we’d be happy to discuss your needs.
Awards: Best Hospitality Employer 2025. Highly Recommended in the Hospitality Health Employer Category 2025.
Sales and Customer Service Advisor employer: Lisini Pub Company
Join a dynamic and inclusive team as a Sales and Customer Service Advisor, where your contributions are valued and rewarded. With competitive pay, flexible shifts, and numerous opportunities for advancement, we prioritise employee growth and well-being. Enjoy unique perks like free golf membership, generous discounts, and a supportive work culture that celebrates diversity and recognises long service at our annual Lisini Ball.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experience in sales and customer service. Highlight specific examples where you’ve upsold or provided exceptional service – this will make you stand out!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you’re genuinely interested and helps you figure out if the role is right for you. Think about what you want to know about the team and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales and Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in sales and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills:Since strong verbal and written communication is key for this role, ensure your application is clear and engaging. Use a friendly tone that reflects your personality, just like we do at StudySmarter!
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks! In your application, mention any experiences where you’ve successfully managed various responsibilities, especially in a fast-paced environment.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Lisini Pub Company
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s services and products. Brush up on their booking systems and any relevant software. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Think about specific situations where you turned an enquiry into a sale. This will demonstrate your sales-focused mindset and ability to deliver great service.
✨Practice Your Communication
Since strong verbal and written communication skills are key for this role, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable discussing your experience and how it relates to the job.
✨Be Organised and Ready to Multitask
During the interview, be prepared to discuss how you manage multiple tasks and stay organised. Share strategies you’ve used in the past to handle busy periods or high volumes of enquiries, as this will highlight your ability to thrive in a fast-paced environment.
