At a Glance
- Tasks: Provide top-notch customer service and promote sports and leisure services.
- Company: Join Lisburn & Castlereagh City Council, dedicated to community growth and better lives.
- Benefits: Competitive salary, pension contributions, and a chance to enhance your career.
- Other info: Flexible part-time role with opportunities for personal development.
- Why this job: Be part of a team making a real difference in your community.
- Qualifications: Strong communication skills and a passion for customer service.
Location: Lough Moss x 1 Permanent, part-time
Salary: Scale 3, NJC Spinal Column Points 7-9 £26,403 - £27,254 per annum, pro rata (plus employer pension contribution)
Deliver better lives for all, whilst enhancing your career. These are the things we hold dear at Lisburn & Castlereagh City Council; respect, honesty, excellence, accountability, leadership & equality. We have an ambitious vision for our area. We want to create opportunities for strong, healthy communities, and business growth. Our success will create new opportunities for individuals, families & communities. Every role at LCCC contributes to this aim, and if appointed to this role you will be part of creating better lives for all.
The post holder will provide a professional customer service experience for visitors, members and potential members. This will include selling all relevant Sports & Leisure services and products to existing and potential customers and promoting all relevant Council services, events and programmes.
The post holder will handle associated financial transactions utilising relevant Leisure Management Software and assume other delegated duties relevant to the post reasonably assigned by the Operations Manager and Operations Coordinator, including duties/location to cover leave/other absences across Sports and Leisure facilities.
The application form will only be available online. Applications for this post will be channelled exclusively through the Council ITRENT Web Recruitment system therefore application forms in hard copy will not be available to candidates. However, the Council will consider any requests for an application to be made in hard copy and will provide alternative arrangements where possible, for example access to a computer. The Council is committed to providing people with disabilities the opportunity to compete fairly for jobs. If you have any special needs or requirements with regard to any stage of the recruitment process please contact the HR&OD team.
Closing date: Tuesday 21 Jul
Customer Sales Advisor in Belfast employer: Lisburn and Castlereagh City Council
Lisburn & Castlereagh City Council is an exceptional employer that prioritises respect, honesty, and community growth. With a commitment to creating strong, healthy communities, employees enjoy a supportive work culture that fosters personal and professional development, alongside competitive salaries and pension contributions. Working in Lough Moss offers the unique advantage of contributing directly to enhancing the lives of local residents while being part of a dedicated team focused on excellence and accountability.
Contact Details:
Lisburn and Castlereagh City Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Belfast
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lisburn and Castlereagh City Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lisburn and Castlereagh City Council and let us see your personality shine through!
We think you need these skills to ace Customer Sales Advisor in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lisburn and Castlereagh City Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Lisburn and Castlereagh City Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lisburn and Castlereagh City Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lisburn and Castlereagh City Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lisburn and Castlereagh City Council will surely appreciate.
