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- Tasks: Lead the reception desk, manage reservations, and create a welcoming atmosphere for guests.
- Company: Join Lisboeta, a celebrated restaurant by Chef Nuno Mendes, inspired by Lisbon's vibrant culture.
- Benefits: Enjoy 50% off at all MJMK sites, team meals, and mental health support.
- Other info: Opportunity to work closely with renowned Chef Nuno Mendes in a thriving environment.
- Why this job: Be part of a dynamic team, develop your career, and make a positive impact on guest experiences.
- Qualifications: Experience as a Lead Host, strong communication skills, and a passion for hospitality are essential.
The predicted salary is between 28800 - 43200 £ per year.
Head Receptionist
Part of the MJMK group, Lisboeta, literally meaning ‘a person from Lisbon’, celebrates the lifestyle, tradition, and emotion of belonging. The restaurant is Chef Patron Nuno Mendes’ love letter to Lisbon, the city he grew up in and the place he calls home. We opened Lisboeta in the Spring of 2022 to critical acclaim, and as the restaurant continues its success, we’re looking for a Lead Host to join the team. The role involves supporting the day-to-day running of the reception desk and reservations, being the first point of contact for our guests, and setting the tone for a great experience.
As a Head Receptionist at Lisboeta, we can offer you:
- 50% discount across all MJMK sites.
- Up to £500 team referral bonus.
- Opportunity to develop your career with MJMK as we are expanding.
- Mental health and well-being assistance with Hospitality Action, offering free advice and counselling if you’re struggling at work or at home.
- Free team meals while on shift.
- Enhanced maternity and paternity pay after your first year with us.
- An enhanced pension plan after five years of service.
A Lisboeta Head Receptionist is:
- A team player who believes in supporting colleagues across departments.
- Able to work the book during service to maximize covers and generate walk-in trade.
- Assisting the Guest Relations Manager in running the book during service, both in the main dining room and the Adega, our private dining room.
- Taking the lead in the Guest Relations Manager\’s absence.
- Dedicated to creating a positive guest experience that brings a smile and makes a meaningful impact.
- Capable of building and nurturing relationships through local business engagement.
- Embodies hospitality, with a passion and knowledge of food and wine, and a keen desire to learn and develop further.
- Able to work with integrity, with excellent attention to detail and strong communication skills.
We’d love to hear from you if you’re an experienced Lead Host and eager for a new challenge, with the opportunity to work alongside Nuno Mendes. Bem-vindo à nossa casa; welcome to our home.
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Head Receptionist employer: Lisboeta - MJMK
Contact Detail:
Lisboeta - MJMK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist
✨Tip Number 1
Familiarise yourself with the restaurant's concept and menu. Understanding the essence of Lisboeta and its offerings will help you connect with the team and guests, showcasing your passion for the role.
✨Tip Number 2
Network within the hospitality industry. Attend local events or engage with professionals on platforms like LinkedIn to build relationships that could lead to recommendations or insights about the Head Receptionist position.
✨Tip Number 3
Demonstrate your customer service skills in real-time. If possible, visit Lisboeta as a guest and observe the reception process. This experience can provide valuable insights to discuss during your interview.
✨Tip Number 4
Showcase your leadership qualities. Prepare examples of how you've successfully managed teams or handled challenging situations in previous roles, as this will highlight your readiness for the Head Receptionist position.
We think you need these skills to ace Head Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Head Receptionist. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Lisboeta's ethos. Mention specific experiences that demonstrate your ability to create positive guest experiences and support team dynamics.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality, particularly those involving reception or guest relations. Use quantifiable achievements to showcase your impact, such as improving guest satisfaction scores or managing busy service periods.
Showcase Your Soft Skills: Make sure to highlight your communication skills, attention to detail, and ability to work under pressure. These are crucial for a Head Receptionist role, so provide examples of how you've successfully demonstrated these skills in past positions.
How to prepare for a job interview at Lisboeta - MJMK
✨Show Your Passion for Hospitality
As a Head Receptionist, it's crucial to demonstrate your passion for hospitality during the interview. Share personal experiences that highlight your love for creating memorable guest experiences and how you embody the spirit of service.
✨Know the Restaurant's Story
Familiarise yourself with Lisboeta's concept and Chef Nuno Mendes' vision. Understanding the restaurant's background will allow you to connect better with the interviewers and show that you're genuinely interested in being part of their team.
✨Highlight Your Teamwork Skills
Since the role requires collaboration across departments, be prepared to discuss examples of how you've successfully worked as part of a team in previous roles. Emphasise your ability to support colleagues and contribute to a positive work environment.
✨Demonstrate Attention to Detail
Attention to detail is key in a reception role. During the interview, provide examples of how you've managed reservations or guest interactions with precision. This will showcase your organisational skills and commitment to providing excellent service.