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- Tasks: Provide top-notch IT support to lawyers and colleagues, ensuring smooth tech operations.
- Company: Join a dynamic team at Lisa Wright Recruitment, supporting a leading client.
- Benefits: Flexible office locations, hybrid working options, and a supportive work culture.
- Why this job: Make a real impact in a fast-paced environment while enhancing your IT skills.
- Qualifications: Experience in IT support, strong customer service, and problem-solving abilities.
- Other info: Opportunities for professional growth and occasional travel to other offices.
Lisa Wright Recruitment is supporting a client in their search for a proactive, customer-focused IT Support Analyst to join their busy IT team. This is a key role, providing technical support to lawyers, partners, and business support colleagues, ensuring they have reliable, secure, and well-supported technology.
** Option of working from Spalding, Huntingdon, Birmingham or Nottingham office locations **
Key Responsibilities:- Deliver first-line IT support via phone, email, remote tools, and in person.
- Troubleshoot hardware, software, mobile device, and network issues.
- Support Microsoft 365, Teams, Outlook, and legal applications (e.g., iManage).
- Build, configure, and deploy laptops, desktops, mobile devices, and peripherals.
- Maintain inventories, adhere to security standards, and assist with IT projects.
- Identify recurring issues and suggest process improvements.
- Previous experience in professional services, financial, or legal environments.
- Basic knowledge of Microsoft 365, Windows 10/11, and user administration.
- Strong customer service, communication, and problem-solving skills.
- Professional, discreet, and able to handle sensitive information.
- Experience with legal applications, networking, or remote working technologies.
- ITIL Foundation or Microsoft certifications.
- Approachable, patient, and service-oriented.
- Detail-focused, collaborative, and adaptable.
- Office-based with some hybrid working depending on business needs.
- Occasional out-of-hours or weekend work for system upgrades or critical issues.
- Travel to other offices may be required.
If you’re an IT professional based in Lincolnshire, Cambridgeshire, Nottinghamshire or West Midlands looking to make an impact in a fast-paced, supportive environment, Lisa Wright Recruitment would love to hear from you.
It Support Analyst in Spalding employer: Lisa Wright Recruitment
Contact Detail:
Lisa Wright Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Analyst in Spalding
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in legal or professional services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd troubleshoot issues with Microsoft 365 or handle a stressed-out lawyer needing urgent help. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you have experience with legal applications or networking, make sure to highlight that in conversations. We want to see how you can bring value to the team and improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to follow the process as outlined in the job description.
We think you need these skills to ace It Support Analyst in Spalding
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially in professional services or legal environments. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Microsoft 365 and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Analyst role. Be sure to mention your customer service skills and any relevant experiences that demonstrate your proactive approach.
Follow the Application Instructions: It’s super important to include all the requested information as outlined in the job overview. We want to make sure we have everything we need to consider your application, so double-check that you haven’t missed anything!
Apply Through Our Website: To make things easier for us and for you, please apply through our website. It streamlines the process and ensures your application gets to the right place quickly. Plus, it shows you’re tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Lisa Wright Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and any legal applications mentioned in the job description. Being able to confidently discuss how you've used these tools in previous roles will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about providing support, be prepared to share examples of how you've successfully helped customers or colleagues in the past. Highlight your communication skills and problem-solving abilities, as these are key to impressing the interviewers.
✨Prepare for Technical Scenarios
Think about common IT issues you might face in this role, like troubleshooting hardware or software problems. Practise explaining your thought process and how you would approach resolving these issues, as this will demonstrate your analytical skills and technical knowledge.
✨Be Ready to Discuss Process Improvements
The job mentions identifying recurring issues and suggesting improvements. Come prepared with ideas or examples from your past experiences where you've made processes more efficient. This shows that you're proactive and can contribute to the team's success.
