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- Tasks: Support customers with logistics and sales inquiries while managing orders and complaints.
- Company: Join a leading manufacturing firm with a global presence, based in Peterborough.
- Benefits: Enjoy 25 days holiday, flexible hours, shopping rewards, and a generous healthcare scheme.
- Why this job: Be part of a supportive team where your contributions are valued and career growth is encouraged.
- Qualifications: Fluent Czech speaker with customer service experience and strong communication skills required.
- Other info: Office-based role with flexible working hours and free onsite parking.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a market leading manufacturing firm based in Peterborough, Cambridgeshire are looking for a Customer Support Administrator to join their European Export team. The successful applicant will offer logistics and sales support to external colleagues and business customers from the Czech Republic. Due to the requirements of this role, we are seeking an individual who is able to speak Czech. This is essential to be considered for this opportunity as Customer Support Administrator.
The Job:
- Handle inbound calls, sales enquiries, order updates, service and logistic issues.
- Manage email and web enquiries.
- Produce and manage quotations.
- Process sales orders.
- Manage, investigate and resolve customer complaints and order queries.
- Update and maintain internal CRM system.
- Liaise with internal teams to ensure commitments are achieved.
- General administration.
The Company:
- An established SME operating worldwide within the manufacturing sector.
- 25 days holiday, plus bank holidays.
- Shopping rewards.
- Long service awards.
- Generous health care scheme.
- Free onsite parking (Peterborough PE1 location).
- Working hours will be 8 hours a day but can be flexible, i.e. 7am – 3.30pm, 7.30am – 4pm, 8am – 4.30pm, Monday to Friday.
- On site working (Office based in Peterborough).
The Individual:
- Excellent communication skills.
- Language skills – Fluent Czech.
- Previous experience in a customer service/support role.
- Able to use initiative and take proactive action.
- Strong team player who is happy to help out where needed.
- Able to multi task and prioritise a busy workload.
- Previous experience of working in a product based/B2B role would be an advantage.
This is a great opportunity for a Customer Support Administrator to join an employee focused business. You will be a key part of a small team where your work will be recognised and rewarded. Career development is internally encouraged and supported. For more information on the Customer Support Administrator role based in Peterborough, Cambridgeshire, please apply or contact Lisa Wright Recruitment directly.
Customer Support Administrator employer: Lisa Wright Recruitment
Contact Detail:
Lisa Wright Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Make sure to highlight your fluency in Czech during any conversations or interviews. This is a key requirement for the role, and demonstrating your language skills can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the manufacturing sector and the specific challenges faced by businesses in this field. Showing that you understand the industry will help you connect better with the team and demonstrate your commitment to the role.
✨Tip Number 3
Prepare examples of how you've successfully handled customer complaints or queries in previous roles. Being able to share specific instances where you've resolved issues will showcase your problem-solving skills and customer service experience.
✨Tip Number 4
Research the company’s values and culture. Understanding what they stand for will allow you to tailor your approach and show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Highlight Language Skills: Since fluency in Czech is essential for this role, make sure to prominently feature your language skills in your CV and cover letter. Provide specific examples of how you've used your language skills in previous roles.
Showcase Customer Service Experience: Emphasise any previous experience you have in customer service or support roles. Use bullet points to detail your responsibilities and achievements, particularly those that align with the tasks mentioned in the job description.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the Customer Support Administrator position. Mention relevant skills such as communication, problem-solving, and your ability to manage multiple tasks effectively.
Express Enthusiasm for the Role: In your cover letter, convey your excitement about the opportunity to work with a market-leading manufacturing firm. Discuss why you are drawn to this particular company and how you can contribute to their success.
How to prepare for a job interview at Lisa Wright Recruitment
✨Brush Up on Your Czech
Since fluency in Czech is essential for this role, make sure to practice your language skills before the interview. Be prepared to demonstrate your ability to communicate effectively in Czech, as this will be a key part of your responsibilities.
✨Know the Company and Its Products
Research the manufacturing firm and understand their products and services. This knowledge will help you answer questions confidently and show your genuine interest in the company, which can set you apart from other candidates.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare examples from your past experience where you successfully handled complaints or resolved issues, as this will demonstrate your problem-solving skills and customer focus.
✨Showcase Your Team Spirit
As a Customer Support Administrator, being a strong team player is crucial. Be ready to discuss how you've collaborated with colleagues in previous roles and how you can contribute positively to the team dynamic in this new position.
