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For Companies At a Glance
- Tasks: Be the friendly face of our clinic, managing bookings and ensuring a luxurious experience for clients.
- Company: Join a top-tier skincare clinic dedicated to personalized client care and wellness.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning in skincare.
- Why this job: Perfect for those who love skincare and want to make a real impact on client experiences.
- Qualifications: Customer service experience and strong sales skills are a must; passion for skincare is essential.
- Other info: This role offers a chance to learn about advanced treatments while working in a luxury setting.
The predicted salary is between 28800 - 42000 £ per year.
Role Overview
As a Clinic Coordinator, you will be the first point of contact for our patients and clients, ensuring every visit is seamless, luxurious, and personalised. You will manage bookings, check-ins and check-outs, and provide expert guidance on treatments and retail skincare products. This role requires a balance of operational efficiency, warm customer engagement, and sales acumen.
Key Responsibilities
Client Experience & Reception Duties
Greet and check in patients and clients, creating a warm and welcoming atmosphere.
Manage appointment bookings, reschedules, and cancellations with efficiency.
Handle client check-outs, ensuring a smooth payment process.
Provide aftercare advice and follow-up communication post-treatment.
Assist clients with general inquiries about treatments, products, and services.
Sales & Upselling
Confidently recommend skincare products suited to patient/clients’ needs.
Proactively upsell treatments and add-on services based on client concerns.
Support promotions and campaigns by educating clients on special offers.
Achieve personal and team sales targets for products and treatments.
Administrative & Operational Support
Ensure accurate records, including consultation forms and preferences.
Monitor and manage daily schedules to maximise booking efficiency.
Maintain reception and retail areas to reflect the clinic’s luxury standards.
Assist with stock management and ordering of retail products.
Process payments and manage invoicing.
What We are Looking For
Experience in a customer-facing role within a similar environment.
Strong sales skills with a proven ability to upsell treatments and retail products.
Exceptional communication and interpersonal skills, with a natural ability to build client relationships.
Organised, detail-oriented, and able to multi-task in a dynamic environment.
Proficiency in booking systems.
A passion for skincare and wellness, with an interest in learning about advanced treatments.
Clinic Coordinator employer: Lisa Franklin London
Contact Detail:
Lisa Franklin London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Coordinator
✨Tip Number 1
Familiarize yourself with the latest skincare trends and products. Being knowledgeable about what’s currently popular will help you engage with clients and confidently recommend products that suit their needs.
✨Tip Number 2
Practice your communication skills by role-playing different client scenarios with friends or family. This will help you become more comfortable in greeting clients and handling inquiries, ensuring a warm and welcoming atmosphere.
✨Tip Number 3
Get familiar with common booking systems used in clinics. If you can demonstrate proficiency in these systems during your interview, it will show that you are ready to hit the ground running.
✨Tip Number 4
Highlight any previous experience where you successfully upsold products or services. Be prepared to share specific examples of how you achieved sales targets, as this will showcase your sales acumen.
We think you need these skills to ace Clinic Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, especially in clinics or similar environments. Emphasize your sales skills and any specific achievements related to upselling treatments or products.
Craft a Compelling Cover Letter: In your cover letter, express your passion for skincare and wellness. Mention how your previous experiences have prepared you for the role of Clinic Coordinator and how you can contribute to creating a luxurious and personalized client experience.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application that demonstrate your ability to build relationships with clients. Highlight any relevant experiences where you successfully managed client inquiries or provided aftercare advice.
Highlight Organizational Abilities: Detail your organizational skills and ability to multitask in dynamic environments. Mention any experience with booking systems or managing schedules, as these are crucial for the Clinic Coordinator position.
How to prepare for a job interview at Lisa Franklin London
✨Show Your Customer Service Skills
As a Clinic Coordinator, you'll be the first point of contact for patients. Make sure to highlight your previous experience in customer-facing roles and share specific examples of how you've created a warm and welcoming atmosphere.
✨Demonstrate Sales Acumen
Since the role involves upselling treatments and products, prepare to discuss your sales experience. Bring examples of how you've successfully recommended products or services in the past and achieved sales targets.
✨Be Prepared for Role-Playing Scenarios
You might be asked to role-play a scenario where you greet a client or handle a booking. Practice how you would manage these situations, focusing on creating a seamless and luxurious experience for the client.
✨Express Your Passion for Skincare
The job requires a genuine interest in skincare and wellness. Be ready to talk about your passion for the industry, any relevant knowledge you have about treatments, and your eagerness to learn more.
