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- Tasks: Be the friendly face of our clinic, managing bookings and providing expert skincare advice.
- Company: Join a luxurious health and wellness clinic focused on exceptional client experiences.
- Benefits: Full-time role with competitive pay and opportunities for personal growth in the beauty industry.
- Why this job: Make a real difference in clients' lives while working in a vibrant, dynamic environment.
- Qualifications: Customer service experience and a passion for skincare are essential.
- Other info: Perfect entry-level position for those looking to kickstart their career in health and wellness.
The predicted salary is between 30000 - 42000 £ per year.
As a Clinic Coordinator, you will be the first point of contact for our patients and clients, ensuring every visit is seamless, luxurious, and personalised. You will manage bookings, check-ins and check-outs, and provide expert guidance on treatments and retail skincare products. This role requires a balance of operational efficiency, warm customer engagement, and sales acumen.
Key Responsibilities
- Client Experience & Reception Duties
- Greet and check in patients and clients, creating a warm and welcoming atmosphere.
- Manage appointment bookings, reschedules, and cancellations with efficiency.
- Handle client check-outs, ensuring a smooth payment process.
- Provide aftercare advice and follow-up communication post-treatment.
- Assist clients with general inquiries about treatments, products, and services.
- Sales & Upselling
- Confidently recommend skincare products suited to patient/clients’ needs.
- Proactively upsell treatments and add-on services based on client concerns.
- Support promotions and campaigns by educating clients on special offers.
- Achieve personal and team sales targets for products and treatments.
- Administrative & Operational Support
- Ensure accurate records, including consultation forms and preferences.
- Monitor and manage daily schedules to maximise booking efficiency.
- Maintain reception and retail areas to reflect the clinic’s luxury standards.
- Assist with stock management and ordering of retail products.
- Process payments and manage invoicing.
What We Are Looking For
- Experience in a customer-facing role within a similar environment.
- Strong sales skills with a proven ability to upsell treatments and retail products.
- Exceptional communication and interpersonal skills, with a natural ability to build client relationships.
- Organised, detail-oriented, and able to multi-task in a dynamic environment.
- Proficiency in booking systems.
- A passion for skincare and wellness, with an interest in learning about advanced treatments.
Clinic Coordinator in City of Westminster employer: Lisa Franklin London
Contact Detail:
Lisa Franklin London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Coordinator in City of Westminster
✨Tip Number 1
Get to know the clinic's vibe! Before your interview, check out their website and social media. This will help you understand their brand and tailor your conversation to show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and sales experience, as these are key for the Clinic Coordinator role.
✨Tip Number 3
Be ready to showcase your passion for skincare! Think of examples where you've helped clients find the right products or treatments. This will demonstrate your knowledge and enthusiasm, which is super important for this position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your great conversation and reinforce your interest in the role.
We think you need these skills to ace Clinic Coordinator in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for skincare and wellness. A warm and engaging tone can really make your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles. We’re looking for someone who can create a luxurious and personalised experience for our clients, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and achievements, especially those related to sales and client engagement.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lisa Franklin London
✨Know the Clinic Inside Out
Before your interview, take some time to research the clinic's services, treatments, and products. Familiarise yourself with their approach to client care and any unique selling points they have. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Clinic Coordinator, you'll be the face of the clinic. Prepare examples from your past experiences where you've excelled in customer service. Think about times when you turned a negative situation into a positive one or how you went above and beyond for a client.
✨Demonstrate Your Sales Acumen
Since upselling is a key part of the role, come prepared with examples of how you've successfully sold products or services in the past. Be ready to discuss your approach to understanding client needs and how you recommend solutions that benefit them.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service, sales, and operational efficiency. Practising your responses will help you feel more at ease during the actual interview and allow you to articulate your thoughts clearly.
