At a Glance
- Tasks: Deliver engaging training and coaching to elevate sales performance in Space NK stores.
- Company: Join the dynamic Lisa Eldridge team, a leader in the beauty industry.
- Benefits: Enjoy competitive salary, exclusive discounts, travel expenses, and performance-related commission.
- Other info: Flexible schedule required for regional travel and weekend work.
- Why this job: Be a brand ambassador and inspire teams while making a real impact in beauty.
- Qualifications: Passion for beauty, strong communication skills, and a positive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
This just in - An incredibly exciting opportunity to join the team at Lisa Eldridge as a Space NK Regional Trainer!
Join a fast-paced, founder-led beauty brand that values exceptional customer service, high-performing products, integrity, artistry and, of course, Lisa's un-dupable colours.
The
Space NK Regional Trainer will be responsible for travelling across a designated region of Space NK stores in the South of the UK, delivering engaging brand and product training, coaching teams to drive sales performance and supporting key launches and events.
You will ensure Space NK teams are equipped with the confidence, product knowledge and selling skills to represent the Lisa Eldridge brand to the highest standard.
Alongside your education responsibilities, you will own a regional sales target and drive sales growth through impactful coaching, in-store support and strong partnerships with Space NK management teams.
The ideal candidate will have a positive attitude, lead by example and be passionate about developing others.
This role requires strong artistry, excellent communication skills and the ability to adapt your coaching style to different stores.
You will inspire teams, identify opportunities for growth and elevate performance through engaging education and support.
As a member of the Lisa Eldridge team, you'll focus on brand and product training within Space NK stores, while also delivering on-the-floor coaching to build confidence, strengthen selling behaviours and maximise customer engagement.
You may also facilitate morning briefs, support launches and deliver artistry demonstrations where appropriate.
As the role involves regional travel, you must have a flexible schedule and be able to work weekends if required.
- Job Role & Responsibilities
- Create and maintain an environment focused on achieving and exceeding sales targets.
- Own and deliver a regional sales target, using education and coaching to drive commercial performance across your territory.
- Build and maintain excellent relationships with Space NK store teams and management.
- Deliver engaging in-store training, one-to-one coaching and support during launches and events.
- Empower teams with product knowledge, artistry skills and selling techniques to maximise sales.
- Analyse store performance and identify opportunities to improve results and achieve brand objectives.
- Maintain merchandising standards and support stock management where required.
- Customer Experience
- Act as an outstanding brand ambassador, educator and coach.
- Lead by example on the shop floor, demonstrating exceptional customer service and commercial selling behaviours.
- Ensure every customer leaves with a strong understanding of the Lisa Eldridge brand, products and values.
- Support CRM growth and customer loyalty through appointments, events and launches.
- Training & Development
- Deliver onboarding, seasonal training and ongoing coaching across your region.
- Identify development opportunities and tailor training to the needs of each store and team.
- Partner with Retail and Commercial teams to ensure education supports business priorities and sales objectives.
- Administration & Operations
- Ensure Health & Safety compliance and maintain outstanding hygiene and merchandising standards.
- Plan and manage your regional training schedule, completing daily and weekly reports and action plans following each store visit.
- Adhere to all company policies and procedures with professionalism.
- Image
- Follow company grooming and dress guidelines.
- Represent the Lisa Eldridge brand with professionalism, confidence and artistry.
- Competitive industry salary
- Exclusive staff discounts and gratis products
- Travel expenses
- Performance-related commission linked to regional sales targets (where applicable).
Lisa Eldridge is one of the world’s most celebrated make-up artists.
Equally invested in creating educational tutorials for her loyal community as she is orchestrating her signature red-carpet look for celebrity friends or conceiving avant-garde concepts for catwalk and editorial, Lisa has established herself as the most recognised and trusted voice in beauty.
An early mover in the digital world, best-selling author and driving force behind the creative direction of several luxury brands, Lisa is the beauty authority both novices and professionals turn to for guidance.
In 2019, decades of expertise and knowledge culminated in the launch of her eponymous brand.
Representing Lisa’s impressive dexterity for colour alchemy both industry insiders and her loyal community describe her lip colours as ‘un-dupable’, while fashion bible, VOGUE describes the
- Seamless
- Skin
Foundation: ’As close to a perfect foundation as you’re ever going to get’.
A trusted disruptor at her core, Lisa continues to push the boundaries on colour, ingredients and techniques, guiding and inspiring her loyal community to experiment creatively and enhance their natural, unique beauty.
#J-18808-Ljbffr
Regional Trainer in London employer: Lisa Eldridge Beauty
At Lisa Eldridge, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Supply Chain Delivery Buyer, you will benefit from our commitment to employee growth through continuous improvement initiatives and the opportunity to work alongside industry leaders in a fast-paced environment. Located in a vibrant area, our team enjoys a collaborative atmosphere that encourages innovation and creativity, making it a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Trainer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lisa Eldridge Beauty. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lisa Eldridge Beauty before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regional Trainer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lisa Eldridge Beauty:Your cover letter is your chance to shine! Tell us why you want to work at Lisa Eldridge Beauty specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lisa Eldridge Beauty!
How to prepare for a job interview at Lisa Eldridge Beauty
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
