At a Glance
- Tasks: Lead and mentor a team while troubleshooting complex trading platform issues.
- Company: Join TP ICAP, a global leader in market infrastructure and innovative solutions.
- Benefits: Enjoy competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact in the financial markets with cutting-edge technology and a collaborative team.
- Qualifications: Experience in production support, strong technical skills, and a passion for customer service.
The predicted salary is between 60000 - 72000 £ per year.
Group Overview
The TP ICAP Group is a world leading provider of market infrastructure.
Group Overview
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands.
Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries.
We are 5,300 people strong.
We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Liquidnet
Liquidnet is a next-generation agency execution specialist.
Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.
Established in 1999 on the belief that there was a better way to trade, Liquidnet' journey began with a vision to create a platform that goes beyond traditional transactional models.
We wanted to build a community where traders could connect, collaborate, and execute trades with confidence.
Over the years, we've grown from a vision into a thriving ecosystem that empowers the buy side in ways never before imagined.
We are committed to making trading more efficient, intelligent, and accessible.
Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.
Role Overview
Liquidnet Europe Limited is looking for a Senior Front Office Support Engineer to take a leading role within the Europe Front Office Support team.
The team requires an experienced, technically strong engineer who can drive operational excellence, mentor junior team members, and take ownership of complex issues across our trading platform.
You will leverage deep expertise in FIX, Linux, Windows Server, Dev Ops, databases, networking, and cloud technologies to ensure platform reliability and performance.
This is a hands-on leadership role involving complex troubleshooting across cross-platform market-leading technologies, driving automation and tooling improvements, and acting as the primary escalation point for critical production issues.
You will lead projects, drive new feature implementations, oversee client migrations, and champion Liquidnet's migration to cloud-based technologies.
The role also includes oversight of member user administration, OMS integration support, and trade lifecycle issues for both the MTF platform and trading desk, with a focus on root-cause analysis and preventative improvements.
The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach.
This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills, along with a proven ability to lead and mentor.
- Role Responsibilities
- Act as technical lead and primary escalation point for complex application support issues, driving root-cause analysis and resolution across the trading platform
- Lead and mentor junior engineers, fostering technical growth and ensuring knowledge transfer within the team
- Design, implement, and maintain automation solutions to streamline workflows, reduce manual effort, and improve operational efficiency across key business processes
- Own and drive projects including new feature implementations, client migrations, and cloud migration initiatives
- Fulfil and oversee complex client customisation requests within algorithmic trading systems and MTF platform
- Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence
- Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues
- Lead the 'follow the sun' support model coordination, working closely with global teams in APAC and US
- Drive incident management practices, trend identification, and post-mortem analysis.
Collaborate with development teams to influence platform improvements based on support insights
- Occasional weekend work will be required during major upgrades and out of hours testing
Experience / Competences
Essential
- Hands-on production support experience within a financial institution (buy-side, sell-side, venue/platform provider)
- Deep application support experience within a Unix / Linux environment
- Expert working knowledge of the FIX protocol, including complex debugging of FIX sessions and message flows
- Strong experience supporting and troubleshooting Windows Server environments
- Advanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issues
- Working knowledge of multiple buy-side or sell-side Order Management Systems
- Strong understanding of international equity market mechanics, flows, and settlement processes
- Proven ability to lead multiple projects simultaneously, delivering to deadlines
- Expert-level experience with MSSQL, Oracle and Sybase database environments, including complex query-writing and performance tuning
- A natural leader who relishes the prospect of supporting an expanding business and driving continuous improvement in support functions
- Motivated self-starter who takes ownership of responsibilities and can work autonomously, setting the standard for the team
- Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-making
- Passionate about customer satisfaction and service excellence
- Excellent organisational skills with the ability to prioritise under pressure
- Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)
- Willing to embrace core business values demonstrated by day-to-day work ethic
- Analytical and disciplined approach to problem-solving, with a focus on prevention over reaction
- Must be a team player who actively participates in projects, mentors others, and collaborates across departments
- Must be flexible in relation to working hours
- Positive approach to the day-to-day, with the resilience to handle high-pressure production incidents
- Desired
- Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis
- Proven experience applying AI or machine-learning models to optimise workflows, identify patterns, and drive intelligent automation solutions
- Hands-on experience with containerization technologies such as Docker and Kubernetes, including cluster management, deployment, scaling, and observability
- Deep practical knowledge of algorithmic trading workflows, including the behaviour, lifecycle, and risk controls of execution algos used across the EMEA markets
- Experience designing and supporting message-based architectures (Solace, Kafka, or similar)
- Practical understanding of global Listed Derivatives markets and system workflows
- Proven experience managing cloud-based infrastructure and services (AWS, Azure, or GCP), including architecture design and cost optimisation
- Strong understanding of Dev Ops principles and practices, including CI/CD pipelines, infrastructure as code (Ia C), and automated testing
- Experience with industry-standard monitoring tools (ITRS or similar) including configuration and alert design
- Advanced automation experience using Python, PERL, or similar scripting languages, including building tooling for the wider team
- Understanding of financial regulations and reporting requirements in EMEA and Asia cash equity markets
- Experience mentoring and developing junior team members
- Job Band & Level
- Professional / 5
- Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere.
That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute.
TP ICAP Accord - our Employee Network - is a central to this.
As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
- Location
- UK - 135 Bishopsgate - London
- #J-18808-Ljbffr
Production Engineer employer: Liquidnet
Liquidnet is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a supportive environment that encourages growth within the electronic trading sector. With a focus on enhancing client relationships and driving revenue, Liquidnet provides a meaningful and rewarding career path for those passionate about trading and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Production Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Liquidnet or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Liquidnet.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Liquidnet.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Liquidnet that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Production Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Liquidnet.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Liquidnet and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Liquidnet
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Liquidnet uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
