Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.We wanted to build a community where traders could connect, collaborate, and execute trades with confidence. We are committed to making trading more efficient, intelligent, and accessible. Role OverviewLiquidnet Europe Limited is looking for a Senior Front Office Support Engineer to take a leading role within the Europe Front Office Support team. You will leverage deep expertise in FIX, Linux, Windows Server, DevOps, databases, networking, and cloud technologies to ensure platform reliability and performance.This is a hands-on leadership role involving complex troubleshooting across cross-platform market-leading technologies, driving automation and tooling improvements, and acting as the primary escalation point for critical production issues. You will lead projects, drive new feature implementations, oversee client migrations, and champion Liquidnet's migration to cloud-based technologies. The role also includes oversight of member user administration, OMS integration support, and trade lifecycle issues for both the MTF platform and trading desk, with a focus on root-cause analysis and preventative improvements.This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting skills, along with a proven ability to lead and mentor.Role ResponsibilitiesAct as technical lead and primary escalation point for complex application support issues, driving root-cause analysis and resolution across the trading platformLead and mentor junior engineers, fostering technical growth and ensuring knowledge transfer within the teamDesign, implement, and maintain automation solutions to streamline workflows, reduce manual effort, and improve operational efficiency across key business processesOwn and drive projects including new feature implementations, client migrations, and cloud migration initiativesFulfil and oversee complex client customisation requests within algorithmic trading systems and MTF platformManage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherencePerform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issuesLead the 'follow the sun' support model coordination, working closely with global teams in APAC and USDrive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insightsOccasional weekend work will be required during major upgrades and out of hours testingExperience / CompetencesEssentialHands-on production support experience within a financial institution (buy-side, sell-side, venue/platform provider)Deep application support experience within a Unix / Linux environmentExpert working knowledge of the FIX protocol, including complex debugging of FIX sessions and message flowsStrong experience supporting and troubleshooting Windows Server environmentsAdvanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issuesWorking knowledge of multiple buy-side or sell-side Order Management SystemsStrong understanding of international equity market mechanics, flows, and settlement processesProven ability to lead multiple projects simultaneously, delivering to deadlinesExpert-level experience with MSSQL, Oracle and Sybase database environments, including complex query-writing and performance tuningA natural leader who relishes the prospect of supporting an expanding business and driving continuous improvement in support functionsMotivated self-starter who takes ownership of responsibilities and can work autonomously, setting the standard for the teamAbility to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-makingPassionate about customer satisfaction and service excellenceExcellent organisational skills with the ability to prioritise under pressureDisciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)Willing to embrace core business values demonstrated by day-to-day work ethicAnalytical and disciplined approach to problem-solving, with a focus on prevention over reactionMust be a team player who actively participates in projects, mentors others, and collaborates across departmentsMust be flexible in relation to working hoursPositive approach to the day-to-day, with the resilience to handle high-pressure production incidentsDesiredExperience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysisProven experience applying AI or machine-learning models to optimise workflows, identify patterns, and drive intelligent automation solutionsHands-on experience with containerization technologies such as Docker and Kubernetes, including cluster management, deployment, scaling, and observabilityDeep practical knowledge of algorithmic trading workflows, including the behaviour, lifecycle, and risk controls of execution algos used across the EMEA marketsExperience designing and supporting message-based architectures (Solace, Kafka, or similar)Practical understanding of global Listed Derivatives markets and system workflowsProven experience managing cloud-based infrastructure and services (AWS, Azure, or GCP), including architecture design and cost optimisationStrong understanding of DevOps principles and practices, including CI/CD pipelines, infrastructure as code (IaC), and automated testingExperience with industry-standard monitoring tools (ITRS or similar) including configuration and alert designAdvanced automation experience using Python, PERL, or similar scripting languages, including building tooling for the wider teamUnderstanding of financial regulations and reporting requirements in EMEA and Asia cash equity marketsExperience mentoring and developing junior team membersJob Band & Level Professional / 5#LNET #LI-HybridNot The Perfect Fit?Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. LocationUK - 135 Bishopsgate - LondonSummaryLocation: LondonType: Full time
Production Technology Engineer in London employer: Liquidnet
Liquidnet is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a supportive environment that encourages growth within the electronic trading sector. With a focus on enhancing client relationships and driving revenue, Liquidnet provides a meaningful and rewarding career path for those passionate about trading and technology.
