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- Tasks: Lead a dynamic team in transforming production support and driving operational excellence.
- Company: Join TP ICAP, a global leader in market infrastructure and electronic trading.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a collaborative work culture.
- Other info: Inclusive workplace that values diverse perspectives and encourages personal growth.
- Why this job: Be at the forefront of innovation, shaping the future of financial markets.
- Qualifications: Experience in managing Level 2 support teams and strong technical skills required.
The predicted salary is between 55000 - 65000 £ per year.
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Role Overview
This is an exciting opportunity to join a team at the forefront of transformation. As a Production Support Team Lead, you will play a pivotal role in reshaping how Production aligns with our business lines – driving service excellence and operational agility. This is a unique chance to lead structural change within our EMEA team, set the tone for a high-performing team, and act as the local escalation point for critical production issues. The team provides Level 2 support for applications across TP ICAP, operating in a high-profile, business-facing capacity. This role engages directly with the core technologies that underpin TP ICAP’s position as a leader in electronic trading.
We are seeking a candidate with proven experience leading a Level 2 support team. This is a hands-on role requiring strong technical expertise and familiarity with supporting distributed applications across both cloud and on-prem environments, ensuring you quickly become a trusted escalation point for local and global teams.
Key Responsibilities
- Lead and manage EMEA-based resources within the global Production function.
- Oversee installation requests from QA and Development teams, including bug fixes, upgrades, and enhancements of trading applications in line with established baselines, policies, and procedures.
- Manage Incident, Problem, and Change Management activities.
- Monitor and administer trading application functionality and system performance.
- Act as escalation point for first-line support, providing deep-dive analysis and resolution for complex issues.
- Manage application stacks across non-production and production environments, collaborating with EMEA and US support teams.
- Develop automation scripts using Shell, Perl, PowerShell, Python, or SQL for installation, monitoring, and health checks.
- Produce high-quality documentation (runbooks, troubleshooting guides, installation procedures).
- Participate in meetings and calls discussing production issues, scheduled changes, and upcoming projects.
- Submit and track change control requests for non-production and production environments.
- Lead major projects and incident calls, fostering collaboration and continuous improvement.
- Ensure workload management aligns with global standards, policies, and SLAs.
Management Responsibilities
- Drive the team to achieve behavioural and performance objectives set by management.
- Monitor and report on team KPIs.
- Propose operational plans, including budgets, work allocations, and staffing forecasts.
- Promote effective collaboration with other teams and stakeholders for efficient operations.
- Develop learning roadmaps to support professional development and core skill enhancement.
- Partner with functional heads on recruitment and internal mobility opportunities.
Experience & Competencies
Essential
- Proven experience managing Level 2 Production Support teams.
- Expertise in Windows Server operating systems.
- Advanced Unix/Linux skills (preferably power user level).
- Proficiency in SQL (T-SQL, SQL Server Management Studio).
- Working knowledge of networking tools (e.g., ssh, sftp, traceroute).
- Scripting skills in PowerShell, Bash, Perl.
- Demonstrated understanding of ITIL-based support processes (Incident, Problem, Change Management).
- Proven experience with Monitoring/Observability tools.
- Familiarity with Automation tooling (e.g., Ansible, TFS, Jenkins) and a track record of driving efficiency through automation.
- Solid grasp of Change Management processes.
Desired
- Knowledge of HTML, JavaScript, CSS.
- Exposure to cloud-based environments and hybrid architectures.
- Additional experience with SQL language and database optimization.
- Familiarity with CI/CD pipelines and DevOps practices.
Location: UK - 135 Bishopsgate - London
Production Support Team Lead in London employer: Liquidnet
Contact Detail:
Liquidnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to current employees at TP ICAP on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into TP ICAP's services and recent projects. Show us that you’re not just another candidate, but someone who’s genuinely interested in what we do and how you can contribute.
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of Windows Server, Unix/Linux, and SQL. We want to see that you can handle the hands-on aspects of the role with confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Production Support Team Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Production Support Team Lead role. Highlight your leadership experience and technical expertise, especially in Level 2 support and relevant technologies.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Technical Skills: Don’t forget to mention your technical skills, especially in scripting and cloud environments. We want to see your proficiency in tools like PowerShell, SQL, and any automation experience you have!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at TP ICAP!
How to prepare for a job interview at Liquidnet
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Windows Server, Unix/Linux, and SQL. Be ready to discuss your experience with scripting languages like PowerShell and Perl, as well as any automation tools you've used. This role is hands-on, so showing your expertise will definitely impress.
✨Showcase Your Leadership Skills
As a Production Support Team Lead, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've led teams in the past, tackled challenges, and driven performance. Highlight your experience in managing incidents and change processes to show you're ready for this responsibility.
✨Understand the Business Context
Familiarise yourself with TP ICAP's role in the market and how production support fits into their overall strategy. Being able to articulate how your work can enhance service excellence and operational agility will show that you’re not just technically savvy but also aligned with the company's goals.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about complex issues you've resolved in previous roles and be ready to walk through your thought process. This will help interviewers see how you approach challenges and make decisions under pressure.