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- Tasks: Support Business Development Managers and manage key customer accounts for growth.
- Company: Join Liquidline, the UK's fastest-growing coffee solutions provider with a supportive culture.
- Benefits: Enjoy a Great Place to Work® environment with opportunities for growth and well-being.
- Other info: Be part of a passionate team that values innovation and excellence.
- Why this job: Make a real impact by delivering exceptional service and managing key accounts.
- Qualifications: Experience in B2B environments and strong communication skills are essential.
The predicted salary is between 25000 - 35000 £ per year.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work® certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.
As a National Account Support Executive, you will work as a part of the internal sales team at Liquidline’s Head Office supporting the Business Development Managers with selected key accounts for a specific area. This will involve managing the customers through their lifecycle, from mobilisation, account development and general support. This is a sales role, and you will be responsible for maximising customer accounts, ensuring we are providing exceptional account management.
The Role – National Account Support
- To own and manage the account review process for the Business Development Manager, which will include; managing the review process, flagging when the review is due in advance, supporting the sales team with information for the review, creating presentations for account reviews, and where necessary attending the review and following up on any actions captured.
- To provide the Business Development Managers with MI reporting, liaising with Liquidline’s IT department on the creation of dashboards.
- To support the Business Development Managers with creating, and drafting a Tender Presentation.
- To lead on the growth in equipment and consumable expansion with Key Accounts.
- To provide general support to the selected Key Accounts which may involve; assisting with portal enquiries, creating and updating price lists and supporting with ad hoc general information requests.
- To arrange design and branding of machines for clients where there may be bespoke requirements.
- To request and manage PO requests from group clients for annual rental or maintenance contracts.
What You Will Need In The Role Of National Account Support
- Previous experience of working in a commercial, B2B environment previously.
- Ability to understand and interpret KPI’s.
- Ability to understand a customer's need and requirement, and use this to increase account growth.
- Clear written and verbal communication skills.
- Responsive, with a strong desire to deliver exceptional customer service.
- Exceptional attention to detail, and accuracy.
National Account Support in Suffolk employer: Liquidline
Contact Detail:
Liquidline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Support in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that National Account Support role.
✨Tip Number 2
Prepare for interviews by researching Liquidline and understanding their values. We want to see your passion for customer service and how you can contribute to delivering those WOW experiences. Show us you’re a great fit!
✨Tip Number 3
Practice your communication skills! Whether it’s verbal or written, being clear and concise is key. We love candidates who can articulate their thoughts well, especially when discussing account management and customer needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our core values—so make sure to highlight that in your application!
We think you need these skills to ace National Account Support in Suffolk
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through! We want to see how you connect with our core values and how you can bring that enthusiasm to the National Account Support role.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your previous experience in a B2B environment and any relevant skills that match what we're looking for. This helps us see why you're the perfect fit!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your points concise. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Liquidline
✨Know Your Customer Service Stuff
Since this role is all about exceptional customer service, brush up on your previous experiences where you’ve gone above and beyond for a client. Be ready to share specific examples that highlight your responsiveness and attention to detail.
✨Get Familiar with KPIs
Understanding KPIs is crucial for this position. Before the interview, take some time to research common KPIs in account management. Think of how you’ve used data to drive decisions in past roles and be prepared to discuss this.
✨Show Off Your Team Spirit
Liquidline values teamwork, so be sure to highlight your collaborative experiences. Share stories about how you’ve supported colleagues or contributed to team success, especially in a B2B environment.
✨Prepare for the Presentation Challenge
You might need to create presentations for account reviews, so practice explaining complex information clearly and concisely. Consider preparing a mini-presentation on a relevant topic to showcase your skills during the interview.