At a Glance
- Tasks: Support Business Development Managers and manage customer accounts for exceptional service.
- Company: Liquidline, the UK's fastest-growing coffee solutions provider with a supportive culture.
- Benefits: Generous leave, bonus schemes, health plans, and personal development opportunities.
- Other info: Great Place to Work certified with endless growth opportunities.
- Why this job: Join a dynamic team and make a real impact in a fast-growing company.
- Qualifications: Experience in B2B environments and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together.
With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.
As a National Account Support Executive, you will work as a part of the internal sales team at Liquidline's Head Office supporting the Business Development Managers with selected key accounts for a specific area. This will involve managing the customers through their lifecycle, from mobilisation, account development and general support. This is a sales role, and you will be responsible for maximising customer accounts, ensuring we are providing exceptional account management.
The Role - National Account Support- To own and manage the account review process for the Business Development Manager, which will include; managing the review process, flagging when the review is due in advance, supporting the sales team with information for the review, creating presentations for account reviews, and where necessary attending the review and following up on any actions captured.
- To provide the Business Development Managers with MI reporting, liaising with Liquidline's IT department on the creation of dashboards.
- To support the Business Development Managers with creating, and drafting a Tender Presentation.
- To lead on the growth in equipment and consumable expansion with Key Accounts.
- To provide general support to the selected Key Accounts which may involve; assisting with portal enquiries, creating and updating price lists and supporting with ad hoc general information requests.
- To arrange design and branding of machines for clients where there may be bespoke requirements.
- To request and manage PO requests from group clients for annual rental or maintenance contracts.
- Previous experience of working in a commercial, B2B environment previously.
- Ability to understand and interpret KPI's.
- Ability to understand a customer's need and requirement, and use this to increase account growth.
- Clear written and verbal communication skills.
- Responsive, with a strong desire to deliver exceptional customer service.
- Exceptional attention to detail, and accuracy.
We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way!
We offer a generous benefits package, that includes but is not limited to:
- 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
- Long Service Annual Leave Entitlement Buy/Sell Scheme: More flexibility for your time off needs.
- Candidate Referral Program: Help grow our team and earn rewards.
- Company Bonus Scheme: Celebrate success with us.
- Enhanced Sick Pay: Supporting you when you need it most.
- Enhanced Parental Leave: Comprehensive support for your family journey.
- Salary Sacrifice Pension Scheme: Save for your future with ease.
- Life Assurance Income Protection (UK Only): Peace of mind for you.
- HSF Health Plan: Access affordable healthcare.
- YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
- Employee Assistance Programme: Mental health support, virtual GP services and more.
- Menopause Support via Stella App: Tailored support for this stage of life.
- Lunch on Liquidline Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.
Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there's never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth. We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Customer Account Support in Suffolk employer: Liquidline
Liquidline is an exceptional employer, recognised as a Great Place to Work, where we prioritise employee well-being and development. Our vibrant culture fosters collaboration and innovation, offering generous benefits such as 25 days of annual leave, enhanced sick pay, and a comprehensive health plan, all while supporting your personal and professional growth in a fast-paced, family-owned environment. Join us at our Head Office and be part of a team that values passion, responsiveness, and the drive to deliver WOW experiences for both customers and employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Support in Suffolk
✨Tip Number 1
Get to know Liquidline! Research the company culture, values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer account support. Think about how your past experiences align with Liquidline's focus on exceptional customer service and account management.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Liquidline family.
We think you need these skills to ace Customer Account Support in Suffolk
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We love candidates who are excited about helping others and can convey that enthusiasm in their words.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in a B2B environment. We want to see how your skills align with our values of responsiveness and innovation!
Be Clear and Concise:Use clear and straightforward language in your application. We appreciate attention to detail, so make sure your writing is free from errors and easy to read—this reflects your communication skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Liquidline.
How to prepare for a job interview at Liquidline
✨Know Your Customer
Before the interview, take some time to research Liquidline and its customer base. Understand their values and what they mean by delivering 'WOW experiences'. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your B2B Experience
Since this role is in a commercial B2B environment, be ready to discuss your previous experiences. Prepare specific examples of how you've successfully managed accounts or improved customer satisfaction. Highlight your ability to interpret KPIs and how you've used them to drive account growth.
✨Communicate Clearly
Liquidline values clear communication, so practice articulating your thoughts concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully. Use examples to illustrate your points, especially when discussing your attention to detail and customer service skills.
✨Prepare for the Review Process
Familiarise yourself with the account review process mentioned in the job description. Think about how you would manage this process and prepare to discuss any relevant experiences. Being able to talk about how you would support Business Development Managers with reviews will demonstrate your understanding of the role.
