Account Development Executive in Suffolk

Ipswich Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland— our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work® certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

We are looking for a dynamic Account Development Executive to provide our customers with ‘wow experiences’ by understanding our customers' needs, growing their account and ensuring they are getting the most out of us as their supplier. The key purpose of this role is to support the growth and retention of consumables revenue across the customer lifecycle, while delivering a positive and professional customer experience. The role is responsible for proactively engaging customers to maximise consumable sales, increase product penetration, prevent downtrading, and re-engage customers who have stopped ordering. While a high standard of customer interaction is expected, the primary focus of the role is commercial performance and revenue growth.

The Role – Account Development

• Conduct post-installation follow-up calls to ensure customer satisfaction, review stock levels, and promote appropriate consumables and subscription options.
• Re-engage customers who have reduced or stopped ordering by identifying issues, restoring value, and driving renewed spend.
• Analyse and recover accounts with declining usage, implementing solutions to grow consumables revenue.
• Proactively expand product adoption by identifying gaps in customer purchasing and promoting relevant consumable and ancillary lines.
• Support customers in using the online ordering portal, ensuring smooth repeat and subscription purchasing.
• Collaborate with Regional Sales Teams and BDMs to align on opportunities and ensure all sites have the correct consumables setup.
• Deliver structured lifecycle calls to drive increased spend, product penetration and long-term account value.
• Manage and grow Bronze, Silver and Gold accounts, ensuring consistent engagement and revenue development.
• Review excluded accounts, investigate lost equipment, and identify opportunities to reintroduce or optimise consumables usage.
• Work closely with BDMs to protect and grow consumables margins and support wider commercial initiatives, including marketing campaigns and product launches.
• Provide general support to BDMs and Regional Sales Teams, including reporting, documentation updates, quotes, agreements and consumables insights.

What You Will Need in the role of Account Development

• A minimum of 2 years’ experience of working within a customer facing B2B role.
• Excellent communication skills, in particular an effective telephone manner that forges positive relationships with customers.
• High level of customer service; active listener.
• Confident in negotiation, using proven techniques to reach a win-win situation.
• Flexible and adaptable to help out the team.
• High level of accuracy and attention to detail.
• Accountable for their responsibilities, requiring minimal supervision to fulfil a varied role to a high standard.
• Positive ‘can do’ attitude.
• Responsive, with a ‘service-driven’ approach to deliver the ‘wow’ factor.
• IT proficient, with a good understanding of Microsoft Office and Outlook as well as CMS systems.