At a Glance
- Tasks: Lead service operations and enhance customer experience in a fast-paced environment.
- Company: Join Liquidline, a rapidly growing family-owned business with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, company bonuses, and enhanced sick pay.
- Other info: Dynamic environment with endless opportunities for personal and professional growth.
- Why this job: Make a real impact by driving performance improvements and leading high-performing teams.
- Qualifications: Leadership experience in service delivery and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
We are looking for an experienced and motivated Service Delivery Manager to join our operations team. This is a fantastic opportunity for a driven leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service, improving operational performance, and leading high-performing teams.
As the Service Delivery Manager you will oversee the day-to-day of service operations, installations, preventative maintenance planning, and operational coordination. You will play a key role in driving performance improvements, managing service escalations, supporting engineer capacity planning and ensuring an outstanding customer experience.
The Role - Service Delivery Manager
- Lead and support operational coordination teams, including service coordinators, installation coordinators, billing operations, and technical administration.
- Set clear objectives and KPIs, conduct regular 1:1 meetings, and support team development and performance improvement.
- Take ownership of service delivery escalations, ensuring issues are resolved quickly and professionally while maintaining excellent stakeholder communication.
- Drive improvements in customer service, backlog reduction, and operational efficiency through effective process management.
- Oversee installation and mobilisation activities, supporting engineer scheduling, capacity planning, and on-time delivery.
- Investigate failed installations and implement corrective actions to improve service performance and customer outcomes.
- Manage preventative maintenance activity, ensuring accurate ERP system data and effective workload planning.
- Maintain oversight of company equipment and asset control processes, ensuring accurate tracking and accountability.
- Produce operational reports and performance metrics, using data insights to identify trends and continuous improvement opportunities.
- Collaborate with internal departments to support smooth day-to-day operations and deliver operational excellence.
- Support strategic projects and contribute positively to the company’s culture, values, and continuous improvement initiatives.
What You Will Need In The Role Of Service Delivery Manager
- Previous experience in a leadership or management role within service delivery, operations or coordination.
- Experience managing performance, coaching team members, and conducting 1:1 meetings.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills.
- Strong organisational and problem-solving abilities.
- Confident working with operational data, reporting, and performance metrics.
- IT proficient with experience using ERP or operational management systems.
- High attention to detail and strong commercial awareness.
- Strong leadership and team collaboration skills.
- Passionate about delivering excellent service and operational improvements.
- Resilient, responsive, and able to work effectively under pressure.
- Driven to identify better ways of working and delivering positive change.
What You Will Learn & What Liquidline Can Offer You
Being a part of Liquidline is more than just a job – it’s a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited to:
- 25 Days Annual Leave + Bank Holidays: Extra time off to rest and recharge.
- Long Service Annual Leave Entitlement & Buy/Sell Scheme: More flexibility for your time off needs.
- Candidate Referral Program: Help grow our team and earn rewards.
- Company Bonus Scheme: Celebrate success with us.
- Enhanced Sick Pay: Supporting you when you need it most.
- Enhanced Parental Leave: Comprehensive support for your family journey.
- Salary Sacrifice Pension Scheme: Save for your future with ease.
- Life Assurance & Income Protection (UK Only): Peace of mind for you.
- HSF Health Plan: Access affordable healthcare.
- YuLife Wellbeing Platform: One stop shop for wellbeing, rewards and support.
- Employee Assistance Programme: Mental health support, virtual GP services and more.
- Menopause Support via Stella App: Tailored support for this stage of life.
- Lunch on Liquidline & Bi-Annual Conferences: Enjoy lunch on Liquidline, and Bi Annual company conferences.
Liquidline is a fast-growing, family owned business that has expanded from 92 to over 300 employees since 2020. With ambitious plans for the next five years, there’s never been a better time to join us! Our dynamic and innovative environment offers endless opportunities for personal and professional growth.
We are proud to be an Equal Opportunities Employer, treating everyone with fairness, respect and appreciation. At Liquidline, we embrace diversity and value the unique experiences and perspectives of every individual. Together, we are always Winning Together!
Service Delivery Manager in Ipswich employer: Liquidline
Liquidline is an exceptional employer that prioritises the growth and well-being of its employees, offering a comprehensive benefits package that includes generous annual leave, enhanced sick pay, and a supportive work culture. As a fast-growing, family-owned business located in a dynamic environment, we provide ample opportunities for personal and professional development while fostering a diverse and inclusive workplace where every team member's contributions are valued. Join us to be part of a team that is committed to delivering outstanding service and operational excellence, all while celebrating success together.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and operational management. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams, improved processes, or resolved escalations. This will demonstrate your ability to thrive in a fast-paced environment and deliver exceptional customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, go ahead and submit that application!
We think you need these skills to ace Service Delivery Manager in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service delivery and operations. We want to see how your skills align with the role of Service Delivery Manager, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills:As a Service Delivery Manager, leadership is key! Use your application to demonstrate your experience in managing teams, conducting 1:1 meetings, and driving performance improvements. We love seeing examples of how you've motivated others!
Be Data-Driven:Since the role involves working with operational data and performance metrics, make sure to mention any relevant experience you have. We appreciate candidates who can analyse data to drive improvements, so share those insights!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Liquidline!
How to prepare for a job interview at Liquidline
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Service Delivery Manager. Brush up on your knowledge of operational coordination, performance metrics, and customer service excellence. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led teams in the past. Highlight your experience in conducting 1:1 meetings, setting KPIs, and driving performance improvements. This will demonstrate your capability to manage and motivate a team effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle service escalations or improve operational efficiency. Think of real-life scenarios where you successfully resolved issues or implemented changes. This will show your problem-solving abilities and your passion for delivering excellent service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current challenges in service delivery or how they measure success in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
