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- Tasks: Provide 1st line IT support and troubleshoot hardware/software issues.
- Company: Join Liquidline, the fastest-growing coffee solutions provider in the UK and Ireland.
- Benefits: Enjoy 25 days annual leave, competitive salary, and a supportive work culture.
- Why this job: Kickstart your IT career in a dynamic environment with growth opportunities.
- Qualifications: 6 months IT support experience and strong communication skills required.
- Other info: Be part of a Great Place to Work certified team that values passion and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.
Due to continued growth and success, we are looking for a Junior IT Engineer to join our IT team. This is an exciting opportunity for an enthusiastic and service-driven individual who is looking to develop their IT career within a fast-growing business. In this role, you will support the IT team in delivering proactive and responsive IT services to over 300 users across the UK and Ireland. You will be responsible for handling IT support tickets, assisting with hardware and software troubleshooting, supporting new starters, and ensuring colleagues receive a high level of IT service.
The Role - Junior IT Engineer
- Provide 1st line IT support for hardware and software issues including laptops, phones, and printers
- Monitor and respond to tickets in the IT helpdesk system, escalating when required
- Set up and configure new starter equipment, including laptops, mobiles and required applications
- Maintain and update IT asset registers
- Provide remote support to colleagues across the UK and Ireland
- Assist with administration of the 3CX phone system
- Communicate clearly with users and keep them updated on ticket progress
- Identify recurring issues and help create guides and documentation for the company intranet
- Produce basic weekly reporting
- Participate in IT team meetings and support IT projects when required
What You Will Need in the Role of Junior IT Engineer
- At least 6 months experience in an IT support role
- Experience working in a customer-facing environment
- Strong knowledge of Microsoft systems
- Excellent communication skills (written and verbal)
- Good problem-solving and analytical skills
- Ability to prioritise workload and work under pressure
- High attention to detail
- Service-driven and responsive to users
- Reliable and committed to delivering high-quality work
- Passionate about technology and continuous improvement
What You Will Learn & What Liquidline Can Offer You:
Being a part of Liquidline is more than just a job – it’s a chance to grow, develop and thrive! We are deeply invested in the success of our team and our comprehensive benefits package is designed to support, and reward our employees. The package includes, but is not limited too: 25 Days Annual Leave +
Junior IT Engineer in Ipswich employer: Liquidline
Contact Detail:
Liquidline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Engineer in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Liquidline. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your problem-solving abilities and passion for technology.
✨Tip Number 3
Prepare for the interview by researching Liquidline’s values and culture. Think about how your experience aligns with their commitment to outstanding customer service and teamwork. We love seeing candidates who resonate with our mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at Liquidline.
We think you need these skills to ace Junior IT Engineer in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Engineer role. Highlight your IT support experience, especially with Microsoft systems, and don’t forget to showcase your customer-facing skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you align with our core values like innovation and responsiveness. Keep it friendly and professional!
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Liquidline
✨Know Your Tech
Brush up on your knowledge of Microsoft systems and common IT support issues. Be ready to discuss your experience with hardware and software troubleshooting, as well as any specific tools you've used in previous roles.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with users, prepare examples that highlight your customer-facing experience. Think about times when you went above and beyond to help someone or resolved a tricky issue.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. During the interview, focus on your communication skills—make sure you can articulate your thoughts clearly and keep the conversation engaging.
✨Demonstrate Your Passion
Let your enthusiasm for technology shine through! Share what excites you about the IT field and how you stay updated on trends. This will show them you're not just looking for a job, but genuinely want to grow in your career.